Auto Claims Specialist - Customer Care & Solutions Pro

Geico; Lakeland (FL); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Sign-on bonus

Tuition assistance

401(k) match

Paid time off

Paid holidays

Health benefits

Licensing fees covered

Job summary

GEICO in Lakeland, FL, is hiring an Auto Claims Specialist to guide policyholders through coverage decisions and claim steps with empathy. The role blends in-office training with 80% on-site and 20% off-site work, located at 3535 W Pipkin Road, Lakeland, FL 33811.

Ideal candidates have a high school diploma, call-center experience, and a preferred Adjuster license. Licensing costs are covered, with a lucrative sign-on and shift differentials.

Qualifications

• High School Diploma or GED required; college degree preferred.
• Active Adjusters license preferred (training and exam fees provided).
• Experience in high-volume call centers with KPIs and measurable goals.
• Customer-facing Claims experience preferred.

Responsibilities

• Manage incoming calls, collect accident facts, investigate claim details and statements.
• Assist in getting customers back on the road with solutions and empathy.
• Resolve customer concerns to ensure a positive experience.

Skills

Customer service

Interpersonal skills

Problem solving

Empathy

Multitasking

Adaptability

Education

High School Diploma or GED

Job description

GEICO in Lakeland, FL, is hiring an Auto Claims Specialist to guide policyholders through coverage decisions and claim steps with empathy. The role blends in-office training with 80% on-site and 20% off-site work, located at 3535 W Pipkin Road, Lakeland, FL 33811.

Ideal candidates have a high school diploma, call-center experience, and a preferred Adjuster license. Licensing costs are covered, with a lucrative sign-on and shift differentials.