Customer Service Representative

GEICO; Lakeland (FL); On-site; USD 52,907,000 - 66,121,000; Full time

Benefits offered by this job

Health and wellness benefits starting

Paid time off (PTO)

Paid holidays

401(k) with match

Tuition assistance

Job summary

GEICO in Lakeland, FL is hiring an Auto Customer Service Representative to guide policyholders through coverage needs and changes, address billing inquiries, and deliver world-class service.

You will manage incoming calls and messages, resolve issues, and stay informed about GEICO products to identify cross-selling opportunities, while maintaining high customer satisfaction. This full-time role includes on-site training and a competitive benefits package.

Qualifications

• Minimum of 1 year of customer-facing experience; 3+ years preferred.
• Experience in high-volume call centers with KPIs and measurable goals.
• Active Personal Lines or Property & Casualty license preferred (training and exam fees provided).
• High School Diploma or GED; college degree preferred.

Responsibilities

• Handle incoming calls, messages, and billing questions with empathy.
• Provide policy updates and coverage recommendations to customers.
• Resolve issues to ensure a positive customer experience.
• Maintain product knowledge to identify cross-selling opportunities.

Skills

Customer service

Communication skills

Multi-tasking

Empathy

Education

High School Diploma or GED

College degree preferred

Tools

CRM software

Job description

## Customer Service RepresentativeApply: Lakeland, FL: Full time: Posted Today: R0066033**Why Join GEICO?**At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide.Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.**Your Impact at GEICO**As an Auto Customer Service Representative, you’ll provide reassurance and solutions that make a difference in our customers' lives. You will guide policyholders through coverage needs and policy changes, address billing inquiries, and provide recommendations as you deliver world-class service.**What Makes This Opportunity Exciting?** * **Compensation & Incentives:** + Starting Salary: $19.06 - $23.82/hour ($38,405.90 - $47,997.30 annually). + Differentials: +10% for evening shifts; +20% for weekends.* **Benefits:** + Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more). + Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating). + 401(k) with up to 6% match, vested immediately. + GEICO Strive, upfront tuition assistance program (up to $5,250 annually).* **Professional Growth:** + Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills.* **Workplace Flexibility:** + Complete in-office training, then opportunity to work 80% on-site and 20% off-site. + Enjoy GEICO Flex, additional weeks annually to work off-site, meeting location and work guidelines. + **Office Location:** 3535 W. Pipkin Rd. Lakeland, FL 33811**How****You****’ll****Make a Difference** * **Customer Interaction:** Manage incoming calls, messages, billing questions, and policy updates, while offering recommendations.* **Problem Resolution:**Resolve customer concerns, ensuring a positive experience.* **Product Knowledge:** Stay informed about GEICO’s products and identify cross-selling opportunities to assist customers.* **Meaningful Impact:** Enhance customer satisfaction through meaningful interactions.**What****We****’re****Looking For** * **Experience & Qualifications:** + Minimum of 1 year of customer-facing experience required; 3+ years preferred. + Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred. + Active Personal Lines or Property & Casualty license preferred (training and exam fees provided). + High School Diploma or GED required; College degree preferred.* **Core Skills:** + Strong customer service, interpersonal, problem-solving, and empathy skills. + Adaptable, detail-oriented, and able to prioritize and multitask across platforms.* **Availability:** + Available to work evenings, weekends, and holidays.