Auto Glass Customer Sales & Service Representative

AAA Mountain West Group; Phoenix (AZ); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

PTO and holidays

No Sundays work

Best in Class Benefits

401K Matching

Tuition reimbursement

AAA Membership

Wellness program

Discounts

Job summary

AAA Mountain West Group is seeking a dedicated office/customer service professional to join our team in Phoenix. You will handle auto glass customer interactions, coordinate with insurance providers, and support invoicing and scheduling tasks in a fast-paced office setting.

We offer strong benefits, including PTO, holidays, 401(k) matching, tuition reimbursement, and a wellness program. Join a trusted brand with long-standing North American presence and a focus on member service.

Qualifications

• Minimum of 2 years of customer service experience in auto glass or comparable industry.
• Excellent communication and problem-solving abilities.
• Familiar with basic office software and invoicing processes.

Responsibilities

• Manage call volume for auto glass by following proper process and procedure to provide efficient, courteous, and professional service.
• Gather required information and work closely with customer insurance agency.
• Processes invoices for payment through glass management software system and verify accuracy on invoices.
• Work with auto glass team and suppliers to troubleshoot any issues that may occur.
• Order glass / parts for jobs, create technician work schedules for jobs booked, and dispatch work to technicians.

Education

High School Diploma

1-3 Years Experience

Auto glass customer service

Job description

Come Join Us!

• Up to 17 days PTO first year - start earning day one, 22 days off in year two
• No work on Sundays - Facility Closed
• Best in Class Benefits - Medical, Dental, Vision, wellness program and more!
• 401K Matching $1 to $1 up to 6% annually
• Tuition reimbursement for ASE Certifications
• State of the art equipment and facilities with consistent car count
• A free AAA Membership and numerous employee discounts
• Trusted Brand for over 120 years with 60 Million+ members in North America

• 11 Paid Holidays
• Up to 17 days PTO first year - start earning day one, 22 days off in year two
• No work on Sundays - Facility Closed
• Best in Class Benefits - Medical, Dental, Vision, wellness program and more!
• 401K Matching $1 to $1 up to 6% annually
• Tuition reimbursement for ASE Certifications
• State of the art equipment and facilities with consistent car count
• A free AAA Membership and numerous employee discounts
• Trusted Brand for over 120 years with 60 Million+ members in North America

Summary

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life's roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Essential Functions

• Responsible to manage call volume for auto glass by following proper process and procedure to provide efficient, courteous, and professional service.
• Gather require information and work closely with customer insurance agency.
• Processes invoices for payment through glass management software system and verify accuracy on invoices.
• Work with auto glass team and suppliers to trouble shoot any issues that may occur.
• Order glass / parts for jobs, create technician work schedules for jobs booked, and dispatch work to technicians.

Knowledge/Skills/Abilities

• Maintain excellent communication with auto glass team at all times.
• Develop complete familiarity with department software.
• Troubleshoot issues with service, parts, vendors, and customers.
• Remain up to date on changes in auto glass industry that influence the auto glass business.
• May perform other duties as assigned.

Education And Experience

• High School Diploma
• 1-3 Years Experience
• Minimum of 2 years of customer service experience in auto glass or comparable industry.

Working Environment / Minimum Physical Requirements

This is primarily an office job. Physical requirements include standing, sitting, bending and lifting glass (up to 75 pounds). Approximately 98% of time is spent using a video display terminal.