Auto Glass Technician

AAA Mountain West Group; Phoenix (AZ); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Paid holidays

PTO first year

No Sundays

Benefits package

401K matching

Tuition reimbursement

NGA certification support

AAA Membership

Employee discounts

Job summary

AAA Mountain West Group seeks an Auto Glass Technician in Phoenix to perform mobile and fixed-site removal and installation, and glass repairs. You will use hand and power tools, maintain a clean, safe work environment, and uphold excellent member satisfaction.

A High School diploma or GED, 3–5 years of experience, and a valid driver’s license are required; NGA certification is desired with certification to be obtained within 60 days of employment.

Qualifications

• High School diploma or GED required.
• 3-5 years experience in auto glass or related field.
• Valid driver’s license required.
• National Glass Association (NGA) certification desired.
• Must obtain NGA certification within 60 days of employment.

Responsibilities

• Perform mobile and fixed site removal and installation of auto glass, and glass repairs.
• Utilize hand and power tools to remove moldings, wipers, mirrors, windshields, door glass, and back glass with minimal vehicle damage.
• Glass repair and replacement completed per AAA specifications.
• Review daily auto glass jobs itinerary and ensure glass arrivals and parts are on hand.
• Communicate with Auto Glass Supervisor, CSR’s, and suppliers to resolve discrepancies.
• Provide outstanding member/customer satisfaction and represent AAA professionally.
• Work with Supervisors and CSR’s to resolve service/quality issues quickly.
• Maintain a clean and safe work environment and adhere to OSHA standards.
• Report accidents and injuries immediately and communicate unsafe situations.

Skills

Manual dexterity

Customer service

Communication

Education

High School diploma or GED

Tools

Hand tools

Power tools

Job description

Come Join Us!

• 11 Paid Holidays

• Up to 17 days PTO first year - start earning day one, 22 days off in year two

• No work on Sundays - Facility Closed

• Best in Class Benefits – Medical, Dental, Vision, wellness program and more!

• 401K Matching $1 to $1 up to 6% annually

• Tuition reimbursement for ASE Certifications

• State of the art equipment and facilities with consistent car count

• A free AAA Membership and numerous employee discounts

• Trusted Brand for over 120 years with 60 Million+ members in North America

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Summary
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We’re working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Essential Functions:

• Perform mobile and fixed site removal and installation of auto glass, and glass repairs.
• Utilizes hand and power tools to remove moldings, wipers, mirrors, windshields, door glass, and back glass minimizing any vehicle damage that could occur.
• Glass repair and replacement will be completed per industry / AAA specifications.
• Review daily auto glass jobs itinerary and ensure that replacement glass has arrived in good condition from supplier and additional parts / items for installations are on hand.
• Technician will communicate with Auto Glass Supervisor, CSR’s, and suppliers to resolve any discrepancies.
• Responsible to provide outstanding level of member / customer satisfaction and will represent AAA in a professional manner.
• Work closely with Auto Glass Supervisors and CSR’s to quickly resolve any service / quality issues.
• Responsible to maintain a clean and safe work environment and adhere to OSHA safety and compliance standards.
• Responsible to report accidents and injuries immediately to supervisor and communicate unsafe situations to prevent accidents

Education and/or Experience:

• High School diploma or GED required
• 3-5 years experience
• Valid driver’s license required
• National Glass Association (NGA) certification desired.
• Required to obtain NGA certification within 60 days of employment or as determined by management.

WORKING ENVIRONMENT / MINIMUM PHYSICAL REQUIREMENTS

Physical Demands: Required by the Americans with Disabilities Act (ADA).The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Must be able to lift and or move up to 100 pounds. Required to sit or stand for extended periods of time and must be able to walk, climb, balance, stoop, kneel, crouch, and crawl. Must be able to work in severe weather conditions. May drive up to 300 miles per day.

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