Auto & General Liability Claims Specialist

King & Bishop; Norwell (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

King & Bishop is seeking a Claims Specialist to evaluate and process auto and general liability claims from initial report through final resolution. The role involves reviewing documentation, investigating circumstances, determining coverage and liability, and maintaining clear, compliant records.

Interaction with claimants, carriers, attorneys, adjusters, and other parties is essential to ensure timely resolution.

Qualifications

• Two years of college or technical training in business, accounting, or related field.
• Experience managing claims.
• Experience investigating, evaluating, and negotiating claims.
• Knowledge of the claims settlement process.
• Proficiency with Excel, Word, and Access.
• Experience with RMIS or claims management systems and generating reports.
• Knowledge of financial reporting.
• Strong organizational skills and ability to manage multiple open claims.
• Strong written and verbal communication skills.

Responsibilities

• Investigate, evaluate, negotiate, and manage auto and general liability claims.
• Enter, document, and track claims using Origami in the claims system.
• Determine whether to route claims to an insurer or keep as record-only.
• Maintain an active inventory of open claims and support timely resolution.
• Coordinate with outside counsel for reserves and progress toward resolution.
• Maintain claim files with assessments, goals, barriers, activity, and cost summaries.
• Prepare reports using RMIS systems.
• Maintain diary system and document claim activity in the system.
• Communicate with claimants, carriers, attorneys, and others to gather information and facilitate resolution.
• Assist third-party claimants and carriers in establishing claims when contacted directly.
• Provide professional service to internal and external stakeholders.
• Perform administrative tasks including filing, check requests, and expense tracking.
• Perform additional duties as needed.

Skills

Claims management

Communication skills

Multitasking

Education

Two-year college or technical training in business/accounting

Tools

Origami

RMIS

Microsoft Excel

Microsoft Access

Job description

King & Bishop is seeking a Claims Specialist to evaluate and process auto and general liability claims from initial report through final resolution. The role involves reviewing documentation, investigating circumstances, determining coverage and liability, and maintaining clear, compliant records.

Interaction with claimants, carriers, attorneys, adjusters, and other parties is essential to ensure timely resolution.