Auto & Liability Claims Specialist: Expert Resolver

PMA Companies; Camp Hill (Cumberland County); On-site; USD 65,000 - 90,000; Full time

Job summary

PMA Companies is seeking a Claims Specialist focusing on Auto and General Liability to investigate, evaluate, reserve, and resolve complex claims. You will provide exceptional service to internal partners while ensuring compliance with jurisdictional requirements and policy coverages.

The role requires multi-state experience, litigated-file handling, and demonstrated ability to negotiate within authority. Strong communication, organization, and independent work ethic are essential in this

Qualifications

• Bachelor's degree or equivalent experience required.
• 4 years of commercial claims experience required. Auto claims experience required; property and GL experience a plus. Carrier experience preferred.
• Experience with multi-state claims required.
• Experience handling litigated files required; municipal clients experience preferred.
• Familiarity with coverage, negligence principles, investigation and negotiation techniques.
• Strong organizational skills and detail oriented.
• Ability to work independently, handle multiple tasks simultaneously and exercise good judgment.
• Excellent verbal and written communication skills.
• Computer literacy, including working knowledge of MS Office including Word, Excel and PowerPoint.

Responsibilities

• Promptly investigate all assigned claims for coverage, liability, damages, subrogation and contribution.
• Ensure timely disposition of all claims in accordance with regulatory and statutory requirements.
• Within granted authority, establish appropriate loss and expense reserves with documented rationale.
• Maintain and adjust reserves over the life of the claim to reflect changes in exposure.
• Notify appropriate claims management when exposure exceeds authority.
• Negotiate claims resolution within granted authority.
• Establish and execute appropriate action plans for claim resolution including loss cost management while achieving appropriate balance between allocated expense and loss outcome.
• Work collaboratively with internal and external business partners in investigating and reaching appropriate disposition of all claims.
• Select and manage service vendors to achieve appropriate balance between allocated expense and loss outcome.
• Maintain working knowledge of regulatory and jurisdictional requirements for assigned claims territory.
• Demonstrate technical proficiency through timely, consistent execution of best claim practices and established claims handling guidelines.
• Communicate effectively with internal and external customers on claims and account issues.
• Maintain and manage a diary system and claim pending to efficiently and effectively resolve all claims.
• Demonstrate commitment to Company’s Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.

Skills

Communication skills

Organizational skills

Multitasking

Judgment

Education

Bachelor's degree or equivalent experience

Tools

MS Office

Job description

PMA Companies is seeking a Claims Specialist focusing on Auto and General Liability to investigate, evaluate, reserve, and resolve complex claims. You will provide exceptional service to internal partners while ensuring compliance with jurisdictional requirements and policy coverages.

The role requires multi-state experience, litigated-file handling, and demonstrated ability to negotiate within authority. Strong communication, organization, and independent work ethic are essential in this