Claims Specialist - Auto and General Liability

Old Republic Commercial Risk; York (York County); On-site; USD 65,000 - 90,000; Full time

Job summary

Old Republic Commercial Risk is seeking an experienced claims professional to investigate commercial property, auto and liability claims, reserve appropriately, and resolve claims to achieve favorable outcomes.

You will work with internal and external partners, manage service vendors, and ensure regulatory compliance while delivering superior customer service. A strong background in multi-state commercial claims and litigated files is expected.

Qualifications

• Bachelor's degree or equivalent experience required.
• 4 years of commercial claims experience required; auto claims experience required; property and GL experience a plus.
• Familiarity with coverage, negligence principles, investigation and negotiation techniques.
• Experience with multi-state claims; handling litigated files; municipal clients preferred.

Responsibilities

• Investigate assigned claims for coverage, liability, damages, subrogation and contribution.
• Establish reserves with documented rationale and adjust as needed.
• Negotiate resolutions within authority and communicate with partners.
• Collaborate with vendors and internal stakeholders to disposition claims.
• Maintain regulatory compliance and diary system for claims.

Skills

Verbal communication

Written communication

Organizational skills

Detail oriented

Multitasking

Education

Bachelor's degree or equivalent experience

Tools

MS Word

MS Excel

MS PowerPoint

Job description

In this role, utilize your knowledge of commercial property, auto and liability claims to investigate, evaluate, reserve and resolve claims to achieve appropriate outcomes. Provide superior customer service to internal and external business partners. Administer and resolve assigned claims in a timely manner, in accordance to jurisdictional requirements, policy coverages and company guidelines.

Responsibilities

• Promptly investigate all assigned claims for coverage, liability, damages, subrogation and contribution.
• Ensure timely disposition of all claims in accordance with regulatory and statutory requirements.
• Within granted authority, establish appropriate loss and expense reserves with documented rationale.
• Maintain and adjust reserves over the life of the claim to reflect changes in exposure.
• Notify appropriate claims management when exposure exceeds authority.
• Negotiate claims resolution within granted authority.
• Establish and execute appropriate action plans for claim resolution including loss cost management while achieving appropriate balance between allocated expense and loss outcome.
• Work collaboratively with internal and external business partners in investigating and reaching appropriate disposition of all claims.
• Select and manage service vendors to achieve appropriate balance between allocated expense and loss outcome.
• Maintain working knowledge of regulatory and jurisdictional requirements for assigned claims territory.
• Demonstrate technical proficiency through timely, consistent execution of best claim practices and established claims handling guidelines.
• Communicate effectively with internal and external customers on claims and account issues.
• Maintain and manage a diary system and claim pending to efficiently and effectively resolve all claims.
• Demonstrate commitment to Company’s Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.

Requirements

• Bachelor's degree or equivalent experience required.
• 4 years of commercial claims experience required. Auto claims experience is required; property and GL experience a plus. Carrier experience preferred
• Experience with multi-state claims experience required.
• Experience handling litigated files required. Experience with municipal clients required.
• Applicable adjusters licenses required
• Familiarity with coverage, negligence principles, investigation and negotiation techniques.
• Strong organizational skills and detail oriented.
• Ability to work independently, handle multiple tasks simultaneously and exercise good judgment.
• Excellent verbal and written communication skills.
• Computer literacy, including working knowledge of MS Office including Word, Excel and PowerPoint.