Auto Finance Relationship Lead (Flex)

capitalone; Atlanta (GA); On-site; USD 67,000 - 76,000; Full time

Job summary

Capital One is seeking a Flex Relationship Manager to cultivate strong partnerships with 60–80 dealerships and support outside sales managers. You will act as the primary contact for COAF concerns in underwriting and funding, driving month-end adjustments to hit targets.

The role emphasizes relationship-building, strategic deal-making, and cross-functional teamwork with peers to ensure operational alignment and mutual success. Strong communication and customer service skills are essential.

Qualifications

• High School Diploma, GED, or equivalent certification.
• 1 year of experience in Financial Services or 1 year of B2B Sales experience.
• Bachelor’s Degree in Business preferred.
• 2+ years experience in Auto Finance preferred.
• 2+ years experience in Customer Relations preferred.
• 5+ years experience in Customer Service preferred.

Responsibilities

• Cultivate stellar relationships with dealerships.
• Optimize communication by creating strategic deals and goals with dealers over the phone.
• Review underwriting structure for COAF.
• Guide deals in-house for funding.
• Collaborate with peers to align operations and objectives.

Skills

Relationship management

Customer service

Communication

Deal negotiation

Cross-functional teamwork

Education

Bachelor’s Degree in Business

Job description

Capital One is seeking a Flex Relationship Manager to cultivate strong partnerships with 60–80 dealerships and support outside sales managers. You will act as the primary contact for COAF concerns in underwriting and funding, driving month-end adjustments to hit targets.

The role emphasizes relationship-building, strategic deal-making, and cross-functional teamwork with peers to ensure operational alignment and mutual success. Strong communication and customer service skills are essential.