Auto Finance Relationship Strategist

Capital One; Downers Grove (IL); On-site; USD 67,000 - 76,000; Full time

Job summary

Capital One is seeking a Flex Relationship Manager Associate in Downers Grove, IL to cultivate relationships with dealerships and support Auto Finance operations. You will negotiate strategic deals, monitor underwriting, and guide funding decisions, influencing 60-80 dealerships and collaborating with outside sales managers.

The role emphasizes high‑level customer service and partnership with peers to achieve monthly goals.

Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 1 year of experience in Financial Services or at least 1 year of Business to Business Sales experience.
• Bachelor's Degree in Business.
• 2+ years experience in Auto Finance.
• 2+ years experience in Customer Relations.
• 5+ years experience in Customer Service.

Responsibilities

• Help cultivate stellar relationships with our dealerships.
• Optimize communication skills by creating strategic deals and goals with dealerships over the phone.
• Review the structure in underwriting for COAF.
• Guide the deals in house for funding.
• Partner successfully with peers and teammates to efficiently achieve operational alignment and mutual objectives.

Skills

Relationship building

Communication skills

Customer service

Education

High School Diploma or GED

Bachelor's Degree in Business

Job description

Capital One is seeking a Flex Relationship Manager Associate in Downers Grove, IL to cultivate relationships with dealerships and support Auto Finance operations. You will negotiate strategic deals, monitor underwriting, and guide funding decisions, influencing 60-80 dealerships and collaborating with outside sales managers.

The role emphasizes high‑level customer service and partnership with peers to achieve monthly goals.