Auto Finance Dealer Relations Lead

Capital One Group; Downers Grove (IL); On-site; USD 74,000 - 85,000; Full time

Job summary

Capital One is seeking a Relationship Manager Associate in Downers Grove, IL to cultivate dealer partnerships and support the Auto Finance team. You will outbound call dealers, analyze territories, and drive a game plan to hit targets.

The role requires strong customer service, prior financial services or B2B sales experience, and a Bachelor’s degree is preferred. The position is on-site with a structured training period and potential incentives.

Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 1 year of experience in Financial Services or at least 1 year of Business to Business Sales experience.
• Bachelor’s Degree in Business.
• 2+ years experience in Auto Finance.
• 2+ years experience in Customer Relations.
• 5+ years experience in Customer Service.

Responsibilities

• Cultivate positive relationships with our dealerships.
• Optimize communication skills by creating strategic deals and goals with dealerships over the phone.
• Review the structure in underwriting for COAF.
• Guide the deals in house for funding.
• Analyze territory production goals.
• Collaborate with peers to align operations and mutual objectives.

Skills

Customer service

B2B sales

Financial services

Dealership relations

Strategic communication

Education

High school diploma or GED

Bachelor's degree in Business

Job description

Capital One is seeking a Relationship Manager Associate in Downers Grove, IL to cultivate dealer partnerships and support the Auto Finance team. You will outbound call dealers, analyze territories, and drive a game plan to hit targets.

The role requires strong customer service, prior financial services or B2B sales experience, and a Bachelor’s degree is preferred. The position is on-site with a structured training period and potential incentives.