Auto Diagnostics & Repair Technician I

CarMax; Madison (WI); On-site; USD 34,000 - 51,000; Full time

Benefits offered by this job

Paid time off

Holiday pay

Benefits package

Job summary

CarMax in Madison, WI is hiring an Auto Repair Specialist I to perform diagnostics and repair work on customer and internal vehicles. You will ensure safety and quality standards, deliver excellent customer service, and follow CarMax procedures throughout the repair process.

This role offers opportunities to grow with CarMax and work in a fast-paced, detail-oriented environment, using both shop and office settings.

Qualifications

• Excellent communication and customer service skills, including active listening and telephone etiquette.
• Ability to read, interpret, and transcribe data accurately for record-keeping.
• Strong multitasking skills to perform duties in a high-energy, fast-paced environment.
• Physical capability to perform work, including lifting up to 50 lbs and standing or walking for extended periods, in a role that blends office and outdoor environments with potential exposure to noise and inclement weather; requires flexibility to work nights, weekends, and holidays, and adherence to CarMax uniform standards.

Responsibilities

• Perform accurate diagnostics and complete mechanical and cosmetic repairs on all vehicle systems.
• Inspect vehicles to meet CarMax Quality Standards and complete state inspections when required.
• Manage repair orders, ensuring accuracy in labor, parts, and billing documentation.
• Utilize proprietary and universal software systems.
• Maintain a clean, organized workspace following CarMax 5S standards and safety protocols.
• Provide leadership and functional expertise to support associates and managers across the store.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Excellent communication

Customer service

Multitasking

Physical stamina

Data interpretation & transcription

Education

ASE Certifications in Steering & Suspension, Brakes, HVAC, Electrical, Engine Repair, Transmission

Job description

CarMax in Madison, WI is hiring an Auto Repair Specialist I to perform diagnostics and repair work on customer and internal vehicles. You will ensure safety and quality standards, deliver excellent customer service, and follow CarMax procedures throughout the repair process.

This role offers opportunities to grow with CarMax and work in a fast-paced, detail-oriented environment, using both shop and office settings.