Auto Dealership Front Desk & Customer Experience Specialist

Kowalis Lexus of Merrillville; Merrillville (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Kowalis Lexus of Merrillville in Merrillville, Indiana is seeking a friendly receptionist to greet visitors, answer phones, and support the sales team with professional, courteous service.

You will direct customers to the correct department, schedule appointments, and handle light documentation while maintaining a positive, organized front desk. Equal opportunity employer. The role emphasizes punctuality and a professional appearance on a busy dealership floor.

Qualifications

• Excellent listening and communication skills; outgoing and positive personality.
• Punctuality and ability to handle schedule flexibility in a dynamic work environment.
• Professional appearance and eagerness to improve in all aspects.

Responsibilities

• Answer dealership group phones, greet and receive prospects and customers.
• Direct customers to the correct department, notify the appropriate person that a customer is waiting, and introduce the customer to the salesperson.
• Work cooperatively with the sales and other internal teams.
• Communicate with callers and visitors in a professional, friendly, and efficient manner.
• Type memos, correspondence, reports, and other documents.
• Assist in scheduling and confirming sales appointments.
• Other duties as assigned.

Skills

Excellent listening and communication

Job description

Kowalis Lexus of Merrillville in Merrillville, Indiana is seeking a friendly receptionist to greet visitors, answer phones, and support the sales team with professional, courteous service.

You will direct customers to the correct department, schedule appointments, and handle light documentation while maintaining a positive, organized front desk. Equal opportunity employer. The role emphasizes punctuality and a professional appearance on a busy dealership floor.