Automotive Front Desk & Customer Experience Associate

Kowalis Motor Car Inc; Merrillville (IN); On-site; USD 28,000 - 38,000; Full time

Job summary

Kowalis Auto Group in Merrillville, Indiana seeks a friendly front desk receptionist to greet visitors, answer phones, and route inquiries, ensuring a smooth showroom and service flow.

You will coordinate with sales and service teams, schedule appointments, and maintain professional communications; prior customer service experience is preferred. This on-site role offers a stable, long-tenured team environment.

Qualifications

• Excellent listening and communication skills.
• Punctual and able to handle schedule flexibility.
• Professional appearance and willingness to improve.

Responsibilities

• Answer dealership group phones, greet and receive prospects and customers.
• Direct customers to the correct department and introduce them to the salesperson.
• Assist in scheduling and confirming sales appointments.
• Work cooperatively with the sales and other internal teams.
• Communicate with callers and visitors in a professional, friendly, and efficient manner.
• Type memos, correspondence, reports, and other documents.
• Other duties as assigned.

Skills

Excellent listening/communication

Punctuality & flexibility

Professional appearance

Job description

Kowalis Auto Group in Merrillville, Indiana seeks a friendly front desk receptionist to greet visitors, answer phones, and route inquiries, ensuring a smooth showroom and service flow.

You will coordinate with sales and service teams, schedule appointments, and maintain professional communications; prior customer service experience is preferred. This on-site role offers a stable, long-tenured team environment.