Front Desk & Guest Services - Auto Dealership

Fields Motorcars; Jacksonville (FL); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Short- and Long-Term Disability

Life Insurance

401(k) Plan

Paid Time Off

Paid Training

Employee Vehicle Purchase Plan

Wellness Program

Sundays Off

Job summary

Fields Lexus of Jacksonville is seeking high integrity, positive minded, energetic team members to join our dynamic dealership environment. We strive to provide premium customer service experiences and create life-long relationships with customers and fellow team members.

As a front desk receptionist, you will handle payments, answer phones, and coordinate with departments to assist customers and staff in a friendly, professional manner. Availability for weeknights and weekends is preferred.

Qualifications

• Experience with Microsoft Office suite is a plus.
• Available to work flexible hours on weeknights & weekends.
• Ability to communicate customers' interests needs and requests to management and sales personnel
• Professional personal appearance
• Acceptable motor vehicle driving record according to dealership guidelines

Responsibilities

• Calculate the customer’s bill using the dealership’s computer system
• Receive payments from customers and record the amount received on the repair order and/or counter ticket
• Make change accurately and issue receipts to customers
• Answer phones and direct consumer to the proper department and follow up in a timely manner
• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
• Operate switchboard telephone system
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
• Assist the managers with various clerical duties as needed
• Be friendly, professional, courteous and efficient when working with all customers and employees
• Familiarize yourself with department structures & internal procedures for assisting customers efficiently

Tools

Microsoft Office

Job description

Fields Lexus of Jacksonville is seeking high integrity, positive minded, energetic team members to join our dynamic dealership environment. We strive to provide premium customer service experiences and create life-long relationships with customers and fellow team members.

As a front desk receptionist, you will handle payments, answer phones, and coordinate with departments to assist customers and staff in a friendly, professional manner. Availability for weeknights and weekends is preferred.