Auto Customer Experience Advocate — Scheduling & Inquiries

Vadenchevroletpooler; Chattanooga (TN); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Medical, Dental, Vision, and Disability Insurance

401(k) Retirement Plan with Company Match

Paid Holidays and Time Off

Employee Discounts on Products and Services

Opportunity for advancement

Job summary

A local automotive group in Chattanooga is looking for a Customer Experience Representative to assist customers with inquiries and appointments. This role emphasizes customer satisfaction and offers a competitive salary of $15 - $20 per hour, plus bonuses. Candidates should possess strong communication skills and a passion for service. Previous experience is preferred but training is available. Comprehensive benefits and opportunities for advancement are provided.

Qualifications

• Previous automotive BDC, sales, or customer service experience preferred.
• Comfortable speaking on the phone and handling high call volume.
• Energetic and motivated self-starter passionate about customer satisfaction.

Responsibilities

• Respond to customer inquiries via phone, email, and online platforms.
• Schedule and confirm customer appointments for sales consultations.
• Maintain accurate records of customer interactions and follow-ups.

Skills

Customer service experience

Strong communication skills

Organizational skills

Ability to adapt to fast-paced environment

Education

High School Diploma or GED

Job description

A local automotive group in Chattanooga is looking for a Customer Experience Representative to assist customers with inquiries and appointments. This role emphasizes customer satisfaction and offers a competitive salary of $15 - $20 per hour, plus bonuses. Candidates should possess strong communication skills and a passion for service. Previous experience is preferred but training is available. Comprehensive benefits and opportunities for advancement are provided.