Customer Experience Representative – Sales and Service

Vadenchevroletpooler; Chattanooga (TN); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Medical, Dental, Vision, and Disability Insurance

401(k) Retirement Plan with Company Match

Paid Holidays and Time Off

Employee Discounts on Products and Services

Opportunity for advancement

Job summary

A local automotive group in Chattanooga is looking for a Customer Experience Representative to assist customers with inquiries and appointments. This role emphasizes customer satisfaction and offers a competitive salary of $15 - $20 per hour, plus bonuses. Candidates should possess strong communication skills and a passion for service. Previous experience is preferred but training is available. Comprehensive benefits and opportunities for advancement are provided.

Qualifications

• Previous automotive BDC, sales, or customer service experience preferred.
• Comfortable speaking on the phone and handling high call volume.
• Energetic and motivated self-starter passionate about customer satisfaction.

Responsibilities

• Respond to customer inquiries via phone, email, and online platforms.
• Schedule and confirm customer appointments for sales consultations.
• Maintain accurate records of customer interactions and follow-ups.

Skills

Customer service experience

Strong communication skills

Organizational skills

Ability to adapt to fast-paced environment

Education

High School Diploma or GED

Job description

Customer Experience Representative – Sales and Service

$15 - $20 /hour PLUS Bonuses! Great Benefits & Work/Life Balance!

Previous BDC, Customer Service, or Call Center Experience Preferred but Not Required – We Train You for Success!

Job Intro

Part of the family-ownedFurrow Automotive Group, INFINITI, Land Rover, and Porsche of Chattanooga are HIRING NOW and looking to add outgoing and friendly Customer Experience Representatives for our Sales and Service Departments!In this role, you’ll serve as the first point of contact for customers, assisting with inquiries and scheduling appointments - no sales closing is required!The ideal candidates will bewell-spoken, customer-focused, and highly organized,committed to providing a positive experience for every customer.INFINITI, Land Rover, and Porsche of Chattanooga are part of the Furrow Automotive Group, which also includes Land Rover Knoxville and Mercedes-Benz Knoxville. We offer all employees a clearly defined career path, competitive pay, and opportunities for personal growth.Many of our team members have been with us for years because we value and invest in their success. Our mentorship-driven environment provides the support and resources needed to help you succeed Apply Today!

Job Description

Respond to customer inquiries via phone, email, and online platforms regarding vehicle availability, pricing, and services.Schedule and confirm customer appointments for sales consultations and more.

• $15 - $20 per hour PLUS Bonuses!
• Medical, Dental, Vision, and Disability Insurance
• Company Paid $25,000 Basic Life Insurance
• 401(k) Retirement Plan with Company Match
• Paid Holidays and Paid Time OffEmployee Discounts on Products, Services, and Vehicle Purchase Plans
• 5-Day Work Week
• TextCare
• Employee Assistance Program
• Opportunity for advancement

Responsibilities

• Respond to customer inquiries via phone, email, and online platforms regarding vehicle availability, pricing, and services.
• Schedule and confirm customer appointments for sales and service consultations.
• Maintain accurate records of customer interactions, appointments, and follow-ups.
• Assist customers with questions, concerns, and scheduling to ensure a smooth dealership experience.
• Proactively follow up with customers to provide updates, confirm appointments, and enhance satisfaction.
• Collaborate with sales and other dealership departments to improve overall customer experience.
• Stay knowledgeable about dealership products, services, and promotions through ongoing training.
• Provide a professional and welcoming experience for all customers.
• Perform additional duties as needed to support dealership operations.

Requirements

• Previousautomotive BDC,sales, orcustomer serviceexperience is highly preferred, but not required.
• Comfortable speaking on the phone and handling a high volume of calls on a daily basis.
• Energetic, personable, and motivated self-starter with a passion for customer satisfaction and success.
• Strong communication skills—both verbal and written—with the ability to build rapport quickly.
• Excellent organizational skills and attention to detail, with the ability to manage multiple tasks at once.
• Ability to adapt to a fast-paced environment and handle customer inquiries efficiently and professionally.
• Familiarity with vehicle pricing, availability, and sales appointment scheduling.
• High School Diploma or GED equivalent required.
• Please upload your resume and complete the online assessment for immediate consideration!
• Must pass pre-employment background checks, MVR, and drug screening.

Terms

We are an Equal Opportunity Employer.All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.