Auto Collision Estimator - Customer-Focused Claims

Classic Collision Corporate Services LLC; Commerce City (CO); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Company match 401K

Paid Time Off - 6 Paid Holidays

Rewarding Work

Supportive Team Culture

Job summary

Classic Collision is seeking a Collision Estimator at our Commerce City, CO repair center. You will serve as the primary customer contact from drop-off to delivery, prepare estimates with insurers, and coordinate with technicians to ensure a thorough repair process.

The role emphasizes exceptional customer service, clear communication, and collaboration with insurance partners to maximize customer satisfaction. Requires 18+, valid license, and preferred CCC1/ICAR certifications.

Qualifications

• Must be at least 18 years of age.
• Valid Driver's License Required
• Ability to provide clear, concise information in writing, via phone and in-person.
• Familiar with estimating systems CCC1 preferred.
• I-CAR / ASE certification preferred.
• Strong organizational skills
• Successful completion of background check required.

Responsibilities

• Serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicle.
• Prepares estimate for customer and or insurance partners according to manufacturer and Classic Collision guidelines.
• Partners with the insurance companies to manage customers claim to insure the best customer experience.
• Maintains communication with customers providing updates on repair process.
• Coordinates with technicians to confirm all aspects of the damages are identified.
• Maintains customer satisfaction scores according to company standards.
• Perform quality inspection prior to vehicle delivery to the customer.
• Perform other related duties as assigned.

Skills

Customer service

Communication

Organizational skills

CCC1 estimating system

Tools

CCC1 Estimating System

Job description

Classic Collision is seeking a Collision Estimator at our Commerce City, CO repair center. You will serve as the primary customer contact from drop-off to delivery, prepare estimates with insurers, and coordinate with technicians to ensure a thorough repair process.

The role emphasizes exceptional customer service, clear communication, and collaboration with insurance partners to maximize customer satisfaction. Requires 18+, valid license, and preferred CCC1/ICAR certifications.