Auto Collision Customer Care Specialist — Bilingual

CSN Collision; California (MO); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Competitive pay based on experience

Paid holidays

Paid time off

On-the-job training

Job summary

A leading auto collision service provider in California is seeking a Customer Service Representative to act as the first point of contact for customers. You will guide clients through scheduling and service inquiries while ensuring high-quality customer support. Ideal candidates should be organized, detail-oriented, and possess excellent communication skills, with a preference for prior experience in customer service within the auto repair industry. A bilingual (Spanish) proficiency is required.

Qualifications

• Prior experience in customer service or administrative role in auto repair is preferred.
• Ability to learn about collision repair and customization services.

Responsibilities

• Greet customers and respond to inquiries regarding services.
• Schedule appointments for repairs and manage the job queue.
• Communicate job status and timelines to customers.

Skills

Excellent communication skills

Strong organizational skills

Customer-focused demeanor

Bilingual/Spanish speaking

Job description

A leading auto collision service provider in California is seeking a Customer Service Representative to act as the first point of contact for customers. You will guide clients through scheduling and service inquiries while ensuring high-quality customer support. Ideal candidates should be organized, detail-oriented, and possess excellent communication skills, with a preference for prior experience in customer service within the auto repair industry. A bilingual (Spanish) proficiency is required.