Auto Collision CSR: Customer Experience & Scheduling

Mobile Auto Solutions, LLC; Oklahoma City (OK); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Annual PTO

Parental leave

Holiday pay

Health insurance Day 1

401(k) match

Short-Term Disability

Life Insurance

Continuing Education

Uniform stipend

Daily Pay option

Job summary

Gerber Collision & Glass in Oklahoma City is seeking a CSR to deliver an exceptional customer experience and provide admin support to the Repair Facility Team. You will coordinate with customers and insurers, manage appointments, and ensure proper documentation for vehicle repairs using CCC One.

Key duties include scheduling, rental coordination, and ARMS/CCC One synchronization, with a focus on accuracy and efficient communication.

Qualifications

• High School Diploma or GED.
• Minimum 1 year experience in similar admin role.
• Preferred 1 year in auto body or related customer service environment.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Schedule appointments for vehicle repair using planners and CCC One.
• Retrieve insurance assignments and obtain repair authorizations to disassemble vehicles.
• Prepare RO work packet with QC checklist, work order, parts list, windshield tag.
• Record all communication with customers or insurers during repair using CCC One notes.
• Confirm rental information and update CCC One with usage details.
• Manage ARMS to align vehicles in ARMS with CCC One.

Skills

Multitasking

Attention to detail

Customer service

Written communication

Sales drive

Education

High School Diploma or GED

1 year experience in admin/similar role

1 year in auto body or related customer service

Tools

CCC One

ARMS

Daily Demand Capacity Planner

Job description

Gerber Collision & Glass in Oklahoma City is seeking a CSR to deliver an exceptional customer experience and provide admin support to the Repair Facility Team. You will coordinate with customers and insurers, manage appointments, and ensure proper documentation for vehicle repairs using CCC One.

Key duties include scheduling, rental coordination, and ARMS/CCC One synchronization, with a focus on accuracy and efficient communication.