Claims Adjuster Trainee

Uc Bcf; Northern (KY); Hybrid; USD 32,000 - 41,000; Full time

Benefits offered by this job

Laptop provided

Monitors provided

Headset provided

Keyboard & mouse provided

Monthly connectivity reimbursements

Job summary

UC BCF is seeking an Insurance Claims Adjuster to investigate auto loss, assess coverage, liability, and damages, and negotiate claims within authority. The role emphasizes customer focus, analytical thinking, and timely communication. Daily work aligns with Pacific Time, Monday–Friday, with licensing compliance required before onboarding.

The position offers base pay and potential incentives; remote work options with company systems access and setup are provided.

Qualifications

• Analytical thinking skills.
• Customer centricity and relationship-building abilities.
• Strong customer service skills.
• Learning agility and process orientation.
• Results-oriented mindset and effective time management.
• Availability to work Monday through Friday, 8am to 5pm Pacific Time.
• Compliance with licensing requirements, including termination of any active insurance licenses prior to onboarding.

Responsibilities

• Investigate and confirm facts of loss for automobile accidents.
• Determine coverage, liability, and damages related to auto claims.
• Adjust and negotiate claims within authority limits.
• Handle basic investigations regarding coverage, liability, and damages.
• Identify customer needs and apply appropriate customer service skills.
• Use company systems and technology with a basic understanding.
• Collaborate to determine subrogation or fraud potential and appropriate handling.
• Understand insurance policies written by the company and industry basics.
• Begin recognizing vehicle body parts and potential property damage.

Skills

Analytical thinking

Customer service

Customer centricity

Relationship-building

Learning agility

Process orientation

Time management

Tools

Company systems

Job description

Your Role

Here’s what you will be doing:

• Investigate and confirm facts of loss for automobile accidents.
• Determine coverage, liability, and damages related to auto claims.
• Adjust and negotiate claims within authority limits.
• Handle basic investigations regarding coverage, liability, and damages.
• Identify customer needs and apply appropriate customer service skills.
• Use company systems and technology with a basic understanding.
• Collaborate to determine subrogation or fraud potential and appropriate handling.
• Understand insurance policies written by the company and industry basics.
• Begin recognizing vehicle body parts and potential property damage.

About You

The company is looking for candidates with:

• Analytical thinking skills.
• Customer centricity and relationship-building abilities.
• Strong customer service skills.
• Learning agility and process orientation.
• Results-oriented mindset and effective time management.
• Availability to work Monday through Friday, 8am to 5pm Pacific Time.
• Compliance with licensing requirements, including termination of any active insurance licenses prior to onboarding.

Compensation & Benefits

• Base pay ranging from $22.84 to $29.57 per hour, based on experience and qualifications.
• Potential incentive pay such as commission or bonuses, if applicable.
• Comprehensive technology setup including laptop, monitors, headset, keyboard, and mouse.
• Monthly connectivity reimbursement for eligible remote employees.