Auto Claims Specialist: Warranty & OEM Coverage Expert

Msxinternational; Dearborn (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

MSX International seeks a Claims Specialist to review and process program claims for dealers and field personnel. You will support claim entry, liaise with OEMs, and help resolve discrepancies in coverage for vehicle repairs.

The role emphasizes accuracy, strong communication, and the ability to balance changing priorities while providing status updates. Full-time position based in MI with opportunities to interact across teams.

Qualifications

• Associates degree preferred but not required.
• 3–5 years claims experience required.
• Prior OEM claim entry experience required.
• Prior warranty coverage review experience required.
• Must reside or work in MI.

Responsibilities

• Act as subject matter expert for claim entry issues for internal staff, dealers and OEM personnel.
• Review dealer-submitted claims for accuracy per claim type.
• Develop and maintain basic program reports.
• Contact fleet customers via email for high-value claims.
• Chargeback to dealers for unauthorized or incorrect claims.
• Respond to questions via email or phone about rejected claims.
• Troubleshoot rejected claims.
• Evaluate claims for Basic Manufacturer’s Warranty or other OEM coverage.
• Assist in documenting claim entry procedures and reference materials.

Skills

Analytical skills

Problem solving

Interpersonal skills

Organizational skills

Written communication

Verbal communication

Attention to detail

Follow-up

Education

Associates Degree (preferred)

Tools

Microsoft Word

Microsoft Excel

Job description

MSX International seeks a Claims Specialist to review and process program claims for dealers and field personnel. You will support claim entry, liaise with OEMs, and help resolve discrepancies in coverage for vehicle repairs.

The role emphasizes accuracy, strong communication, and the ability to balance changing priorities while providing status updates. Full-time position based in MI with opportunities to interact across teams.