Warranty Claims Specialist: OEM Workflow Expert

Hireology; Carson City (NV); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary plus performance-

Health, dental, and vision insurance

401(k) plan

Ongoing manufacturer and dealership培训

Employee vehicle purchase program

Job summary

MichaelHohl Automotive Group is seeking a detail-oriented Warranty Administrator to own the warranty claims process from start to finish. You will be the liaison between our service department and manufacturers, ensuring every eligible repair is documented, submitted on time, and paid in full.

If you are organized, deadline-driven, and comfortable navigating OEM systems, this is a great opportunity to grow with a strong dealership team.

Qualifications

• Prior experience as a warranty administrator at a franchised dealership preferred.
• Familiarity with OEM warranty portals and claim submission processes.
• Proficiency with dealership management systems (CDK or Reynolds & Reynolds).
• Strong attention to detail and ability to manage multiple open claims.

Responsibilities

• Review and process warranty repair orders to ensure claims meet OEM documentation and compliance requirements before submission
• Submit warranty claims accurately and on time through manufacturer portals and DMS platforms
• Monitor open and pending claims, following up with the manufacturer to resolve rejections, short pays, and chargebacks
• Work closely with service advisors and technicians to ensure repair orders are written with sufficient detail to support warranty claims
• Reconcile warranty receivables and communicate aging claims to service management
• Stay current on manufacturer warranty policies, bulletins, and procedural updates and communicate relevant changes to the service team
• Maintain organized records of all submitted claims, approvals, rejections, and supporting documentation

Skills

Warranty administration

Attention to detail

Communication skills

Tools

CDK

Reynolds & Reynolds

Job description

MichaelHohl Automotive Group is seeking a detail-oriented Warranty Administrator to own the warranty claims process from start to finish. You will be the liaison between our service department and manufacturers, ensuring every eligible repair is documented, submitted on time, and paid in full.

If you are organized, deadline-driven, and comfortable navigating OEM systems, this is a great opportunity to grow with a strong dealership team.