Remote Warranty Claims Specialist

MSX International; Southfield (MI); Remote; USD 52,000 - 76,000; Full time

Job summary

MSX International is seeking a Warranty Specialist/Administrator to review claims, assist dealers and field personnel, and act as a liaison between program headquarters and dealers to resolve coverage discrepancies. The role combines claim entry support (80%) with technical review (20%), emphasizing accuracy and efficiency.

The position is full-time and primarily remote, requiring 3–5 years of claims experience, OEM claim entry experience, and strong analytical and communication skills.

Qualifications

• 3–5 years of claims experience required.
• Prior OEM claim entry experience required.
• Prior warranty coverage review experience required.
• MI residency required or candidate located in MI.

Responsibilities

• Serve as SME to internal staff, dealers and OEM personnel for claim entry issues and questions.
• Review dealer submitted claims for accuracy as defined by the specific claim type.
• Develop and maintain basic program reports.
• Contact fleet customers via email for claims exceeding a specific dollar value.
• Chargeback to dealers of unauthorized or incorrect claims.
• Respond to customer or dealer submitted questions via email or phone regarding rejected claims.
• Support program operations and documentation as needed.

Skills

Analytical skills

Problem solving

Interpersonal skills

Organizational skills

Written communication

Verbal communication

Attention to detail

Prioritization

Education

Associates degree preferred

Tools

Microsoft Word

Microsoft Excel

Job description

MSX International is seeking a Warranty Specialist/Administrator to review claims, assist dealers and field personnel, and act as a liaison between program headquarters and dealers to resolve coverage discrepancies. The role combines claim entry support (80%) with technical review (20%), emphasizing accuracy and efficiency.

The position is full-time and primarily remote, requiring 3–5 years of claims experience, OEM claim entry experience, and strong analytical and communication skills.