Auto Claims Manager - Lead New Chandler Team

Allcat Claims, LLC; Chandler (AZ); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

Paid Time Off and Holidays

Career development opportunities

Job summary

Allcat Claims Service, LLC in Chandler, AZ is seeking an experienced Auto Claims Manager to lead our new local team. You will mentor, coach, and drive performance while delivering exceptional customer service and quality outcomes.

In this pivotal leadership role, you’ll shape workflow, refine processes, recruit and develop staff, and partner with senior leadership to meet strategic goals for the Arizona operation.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 5+ years of Auto Claims experience.
• Strong leadership, analytical, and problem-solving skills.
• Proven ability to deliver superior customer service.
• Excellent communication (verbal and written) and organizational skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Must hold or be able to obtain an active Arizona Adjuster License.
• Ability to work in a fast-paced environment and adapt to changing systems and processes.
• Availability to work after hours or weekends as needed.

Responsibilities

• Lead a team of Auto Claims professionals to meet and exceed performance and service goals.
• Communicate job expectations clearly; plan, monitor, and appraise performance results.
• Recruit, train, and develop employees while managing schedules, assignments, and workload.
• Provide coaching, feedback, and support to foster continuous learning and professional growth.
• Handle escalated claims, DOI complaints, and attorney-represented cases.
• Maintain high service and quality standards through regular review and process improvement.
• Partner with leadership to develop and implement strategic goals and initiatives.
• Promote open communication through regular meetings and team engagement.
• Support catastrophe operations as needed, including occasional overtime during surge events.

Skills

Leadership

Communication

Analytical skills

Customer service

Adaptability

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Allcat Claims Service, LLC in Chandler, AZ is seeking an experienced Auto Claims Manager to lead our new local team. You will mentor, coach, and drive performance while delivering exceptional customer service and quality outcomes.

In this pivotal leadership role, you’ll shape workflow, refine processes, recruit and develop staff, and partner with senior leadership to meet strategic goals for the Arizona operation.