Auto Claims Manager - Lead a New Chandler Team

allcatclaims; Chandler (AZ); Presencial; USD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Paid time off

Career development

Descripción de la vacante

Allcat Claims Service in Chandler, Arizona is seeking an experienced Auto Claims Manager to lead a growing team and drive exceptional customer service. You will shape culture, improve processes, and ensure business goals are met with professionalism in our new AZ location.

The role requires a Bachelor's degree or equivalent, 5+ years of Auto Claims experience, and an active Arizona Adjuster License. Strong leadership and communication skills are essential to guide, coach, and develop staff in a

Formación

• Bachelor's degree or equivalent work experience.
• 5+ years of Auto Claims experience.
• Strong leadership, analytical, and problem-solving skills.
• Proven ability to deliver superior customer service.
• Excellent communication (verbal and written) and organizational skills.
• Proficient in Word, Excel, Outlook.
• Must hold or be able to obtain an active Arizona Adjuster License.
• Ability to work in a fast-paced environment and adapt to changing systems and processes.
• Availability to work after hours or weekends as needed.

Responsabilidades

• Lead a team of Auto Claims professionals to meet and exceed performance and service goals.
• Communicate job expectations clearly; plan, monitor, and appraise performance results.
• Recruit, train, and develop employees while managing schedules, assignments, and workload.
• Provide coaching, feedback, and support to foster continuous learning and professional growth.
• Handle escalated claims, DOI complaints, and attorney-represented cases.
• Maintain high service and quality standards through regular review and process improvement.
• Partner with leadership to develop and implement strategic goals and initiatives.
• Promote open communication through regular meetings and team engagement.
• Support catastrophe operations as needed, including occasional overtime during surge events.

Conocimientos

Leadership

Analytical

Communication

Customer service

Problem solving

Team coaching

Educación

Bachelor's degree

Herramientas

Microsoft Office

Descripción del empleo

Allcat Claims Service in Chandler, Arizona is seeking an experienced Auto Claims Manager to lead a growing team and drive exceptional customer service. You will shape culture, improve processes, and ensure business goals are met with professionalism in our new AZ location.

The role requires a Bachelor's degree or equivalent, 5+ years of Auto Claims experience, and an active Arizona Adjuster License. Strong leadership and communication skills are essential to guide, coach, and develop staff in a