Auto Claims Manager - Lead, Innovate & Optimize

Donegal Insurance Group; Pennsylvania; Hybrid; USD 95,000 - 125,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with employer match

Paid time off

Career development

Job summary

Donegal Insurance Group is seeking a Claims Manager to lead the Auto Claims team, directing overall performance and operational effectiveness in claims handling. The role develops Supervisors, monitors performance, manages resources, and ensures compliance with standards and regulations.

Bachelor’s degree in insurance plus 5+ years in insurance and 3+ years in claims management are required; strong investigative and technical claims skills are essential.

Qualifications

• Minimum of 5 years of Insurance or Insurance related experience.
• Minimum of 3 years of claims management experience.
• Bachelor’s Degree with a background in insurance.
• Strong technical claims handling skills and investigative abilities.

Responsibilities

• Lead and develop Claims Supervisors and teams.
• Set performance expectations and accountability standards.
• Ensure compliance with company policies and applicable laws.
• Review workflows to identify trends and opportunities for improvement.
• Monitor department goals, staffing, and resource allocation.
• Modernize operations and improve customer experience with new technologies.
• Support AI initiatives within the department.

Skills

Claims management

Leadership

Investigative abilities

Technical claims handling

Results oriented

Education

Bachelor’s degree in insurance or related field

Job description

Donegal Insurance Group is seeking a Claims Manager to lead the Auto Claims team, directing overall performance and operational effectiveness in claims handling. The role develops Supervisors, monitors performance, manages resources, and ensures compliance with standards and regulations.

Bachelor’s degree in insurance plus 5+ years in insurance and 3+ years in claims management are required; strong investigative and technical claims skills are essential.