Auto Claims Supervisor

Traders Insurance Company; Kansas City (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

Traders Insurance is seeking a Claims Supervisor to lead a team of auto claims professionals and ensure best-in-class service. You will guide coaching, performance management, and development while maintaining high-quality claim outcomes.

Ideal candidates have 3–5+ years in automobile claims with leadership experience and professional designations like AIC or CPCU. Strong communication and organizational skills are essential, with licenses kept current across required states.

Qualifications

• Bachelor's degree or equivalent combination of education and related work experience.
• 3–5+ years of experience handling and/or leading automobile claims involving state minimum policy limits.
• Prior leadership, mentoring, coaching, or supervisory experience preferred.
• AIC, CPCU, or other insurance industry designation preferred.
• Strong communication, leadership, and organizational skills.
• Ability to maintain adjuster licenses in required states.

Responsibilities

• Lead a team of approximately 5–7 Claims Representatives, providing coaching and development.
• Oversee performance evaluations and development planning.
• Communicate and enforce operational procedures and processes with staff.
• Drive results through supervisory leadership and claims expertise.
• Build strong cross-department relationships and maintain vendor and partner ties.

Skills

Team leadership

Claims handling

Coaching

Analytical thinking

Communication

Education

Bachelor's degree or equivalent

Tools

Microsoft Word

Excel

Job description

As our business continues to expand, we are looking to hire individuals that want to be among the most talented and passionate people in the industry.

We offer the confidence and stability that comes with working for a growing and evolving company. Our company culture allows employees to feel empowered, to be heard, and to make an impact.

This Claims Supervisor position is responsible for leading a team of auto claims professionals handling automobile accident claims. The Claims Supervisor will provide guidance, oversight, coaching, and development to individual contributors while ensuring quality claim outcomes and exceptional customer service. Protecting the company's assets through sound leadership, claims handling, and business practices is essential to success in this role.

This person will assure delivery of (1) “best in class” customer service, (2) quality claims handling, (3) loss adjustment expense control, and (4) continuous improvement. The Claims Supervisor will play a critical role in developing team members through ongoing coaching, feedback, and performance management. As a member of the claim's leadership team, this individual will be expected to build strong working relationships across departments while contributing to the overall success of the Claims Department and Traders Insurance.

• Effectively leads, coaches, and develops a team of approximately 5–7 Claims Representatives.
• Provides ongoing guidance, oversight, and direction through regular coaching, performance feedback, and employee development.
• Completes performance evaluations and supports employee growth through development planning.
• Effectively communicates and executes operational procedures, policies, and processes with staff.
• Ability to drive superior results through the knowledge and application of supervisory leadership skills and technical claims expertise.
• Demonstrates an ownership mindset with strong analytical, problem-solving, and decision-making abilities.
• Ensures all operations are consistent with the mission, values, and direction established by Traders.
• Builds and maintains positive working relationships with internal departments, external vendors, and business partners.
• Maintains proficiency in Microsoft Word, Excel, and other business applications.
• Thrives in a fast-paced and continuously evolving environment.
• Other duties as assigned.

Core Requirements:

• Bachelor's degree or equivalent combination of education and related work experience.
• 3–5+ years of experience handling and/or leading automobile claims involving state minimum policy limits.
• Prior leadership, mentoring, coaching, or supervisory experience preferred.
• AIC, CPCU, or other insurance industry designation preferred.
• Strong communication, leadership, and organizational skills.
• Ability to maintain adjuster licenses in required states.