Senior Auto Claims Supervisor – Lead & Optimize Team

Hankey Group

Los Angeles (CA)

Hybrid

USD 75,000 - 98,000

Full time

4 days ago

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Benefits offered by this job

Medical, Dental, Vision

Supplemental Life Insurance

LTD

Flexible Spending Account

401K with employer matching

Metro Tap Card & Metro-link Reimb.

Career Path Opportunities

Onsite Yoga/Pilates/Gym

UKG Wallet

Job summary

Knight Insurance Group in Los Angeles seeks a dynamic Claims Supervisor to lead a team of Personal Auto Claims Adjusters and optimize the claims process for timely, accurate resolutions. You will recruit, train, and mentor staff while ensuring exceptional customer service and regulatory compliance.

The ideal candidate has 8+ years in claims, 3+ years in supervision, and strong leadership, communication, and analytical skills.

Qualifications

Minimum of 8 years of claims experience (bodily injury and property damage).
Minimum of 3 years in claims supervision of Personal Auto.
Litigated claims handling a plus.
Proven leadership and team management skills.

Responsibilities

Recruit, train, and supervise a team of Personal Auto Claims Adjusters.
Provide guidance and mentorship to claims adjusters, ensuring they meet performance goals and deliver exceptional customer service.
Monitor claim files for accuracy, compliance, and adherence to company policies and regulatory requirements.
Collaborate with other departments to streamline processes and enhance the overall claims experience.
Handle complex or escalated claims and ensure fair and efficient settlements.
Stay current with industry trends, best practices, and changes in insurance regulations.
Prepare reports and present claim-related data to management.