Auto Claims Leader: Build, Coach & Modernize with AI

Donegal Insurance Group; Marietta (PA); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

401(k) matching and contributions

Paid Time Off

Career Development

Job summary

Donegal Insurance Group has an opportunity for a Claims Manager to lead our Auto Claims team. This role directs the overall management and performance of the Auto Claims operation, ensuring compliance and efficient handling of claims. Based on experience, the role may be offered at Assistant Vice President level.

The position emphasizes developing Supervisors, monitoring performance, and driving improvements in claims processing with modern tech tools and AI initiatives.

Qualifications

• Minimum of 5 years of Insurance or Insurance related experience.
• Minimum of 3 years of claims management experience.
• Bachelor’s Degree with a background in insurance.
• Possess strong technical claims handling skills, results oriented with strong investigative abilities.

Responsibilities

• Manage, lead, and develop assigned Claims Supervisors, providing direction, coaching, and support to ensure effective claims operations.
• Establish clear performance expectations and accountability standards for Claims Supervisors and their respective teams.
• Monitor the overall handling of property and casualty claims to ensure compliance with company standards, policies, procedures, and applicable laws and regulations.
• Review claim-handling practices and file activity to identify trends and opportunities for improvement
• Establish and monitor departmental goals, objectives, and performance standards.
• Monitor workloads, staffing levels, productivity, and resource allocation to ensure an efficient and effective claims operation.
• Modernize claim operations and Improve efficiency and customer experience by evaluating, recommending, and implementing emerging technologies.
• Encourage and support Guidewire Cloud and Artificial Intelligence (AI) department initiatives.

Skills

Insurance industry experience

Claims management

Bachelor's degree in insurance

Investigative abilities

Education

Bachelor’s Degree in insurance

Job description

Donegal Insurance Group has an opportunity for a Claims Manager to lead our Auto Claims team. This role directs the overall management and performance of the Auto Claims operation, ensuring compliance and efficient handling of claims. Based on experience, the role may be offered at Assistant Vice President level.

The position emphasizes developing Supervisors, monitoring performance, and driving improvements in claims processing with modern tech tools and AI initiatives.