Auto Claims Advocate — 24/7 Support, Hybrid in Phoenix

Uber Technologies Inc.; Sunnyvale (CA); Hybrid; USD 45,000 - 50,000; Full time

Job summary

Uber Technologies Inc. is seeking a Claims Advocate to manage U.S. and Canada incident claims. You will be the main liaison between Uber’s insurance partners and stakeholders, guiding claim resolutions and educating involved parties on the process.

This 60% on-site hybrid role requires on-site presence at our Phoenix office with 24/7 team coverage. You will handle calls and chats, support users affected by crashes, and collaborate with Adjusters to ensure timely resolutions.

Qualifications

• High School Diploma or equivalent.
• 2+ years of experience in a high-volume customer-facing environment managing complex or sensitive customer issues.
• Experience supporting customers or users through complex, sensitive, or high-stress situations while delivering a high-quality service experience
• Willingness to work holidays, evenings, overnight and weekends.

Responsibilities

• Real-Time Support: contact users via calls to assist those involved in auto crashes.
• Customer Advocacy: educate involved parties on the claims process.
• Claims Management: assess insurance exposures and submit loss reports.
• Efficiency & Accuracy: use internal tools to access and submit claim information.

Skills

Empathy

Communication skills

Critical thinking

Phone & chat support

Education

High School Diploma or equivalent

Tools

Google Workspace

JIRA

Apple/Mac hardware

Job description

Uber Technologies Inc. is seeking a Claims Advocate to manage U.S. and Canada incident claims. You will be the main liaison between Uber’s insurance partners and stakeholders, guiding claim resolutions and educating involved parties on the process.

This 60% on-site hybrid role requires on-site presence at our Phoenix office with 24/7 team coverage. You will handle calls and chats, support users affected by crashes, and collaborate with Adjusters to ensure timely resolutions.