Auto Claims Adjuster - Remote

501 CSAA Insurance Services, Inc.; Hyde Park Township (IL); Remote; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking insurance group as an Auto Claims Adjuster, where you'll play a vital role in assisting customers through the claims process. This position offers a unique opportunity to work in a dynamic environment, handling non-injury claims while ensuring compliance with state regulations. You'll engage with customers, verify coverages, and conduct thorough investigations, all while receiving comprehensive training to set you up for success. If you're passionate about customer service and eager to make a difference, this role is perfect for you. Embrace the chance to be part of a team dedicated to innovation and excellence in the insurance industry.

Benefits

Performance Bonus

401(k) with Company Match

Paid Training

Flexible Work Hours

Employee Resource Groups

Volunteer Opportunities

Qualifications

• High School Diploma or 2 years customer service experience required.
• Adjusters license may be required based on state regulations.

Responsibilities

• Investigate, evaluate, and settle auto and property damage claims.
• Document claims and communicate effectively with customers.

Skills

Customer Service

Communication Skills

Problem Solving

Negotiation

Interpersonal Skills

Education

High School Diploma / GED

2 years of experience in customer-facing roles

Tools

Virtual Communication Tools

Claims Management Software

Job description

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for an Auto Claims Adjuster. Join us and support CSAA IG in achieving our goals.

Your Role :

As an Associate Auto Claims Advisor, your responsibilities include handling non-injury claims. You will be verifying and explaining coverages, conducting liability investigations, and advising customers of your liability decision. You will be setting expectations about the claims process with the member, obtaining police reports, and witness statements, reaching out to other adjusters from varying insurance companies, and keeping the member informed of the claim status.

Responsibilities:

1. Investigates, evaluates, negotiates and settles auto and property damage claims.
2. Handle a diary system to systematically review and resolve claims within the specified state compliance guidelines.
3. Manage an inventory of claims.
4. Open claims and acquire required information and loss details from the insured, claimant and other involved parties.
5. Explain policy, coverage and appropriate course of action (follow-up, status calls, touch base with the customer).
6. Document claim files, send appropriate correspondence and communicate with customers and repair facilities.
7. Ensure compliance with specific state regulations, policy provisions and standard operating procedures.
8. Arrange, handle and pay repair, rental, towing, total losses and negotiate storage.
9. Apply knowledge of estimating standards ranging from minor to moderate complexity.

Paid 14-week virtual training that is a combination of classroom and hands-on job training. Training is Monday-Friday from 8:00am-5:00pm Pacific Time. Training starts on 08/12/2024.

Required Experience, Education and Skills :

1. High School Diploma / GED or 2 years of experience in a customer facing virtual environment leveraging internet, phone and chat features.
2. Capability to train and perform the job in a remote setting as required. If working in a remote setting, capability to meet our work from home requirement.
3. May require Adjusters license as required by state.

What would make us excited about you?

1. 2+ years of customer service experience in a fast-paced setting.
2. Property and Casualty industry experience preferred.
3. Flexibility to work any shift during the operating hours of 5:30 a.m. to 7 p.m. PST, which may include evenings and/or weekends.
4. Outstanding interpersonal and strong computer navigation abilities.
5. Ability to handle several tasks simultaneously.
6. Shows respect for differences through excellent communication skills with people from an array of backgrounds.
7. Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
8. Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.).
9. Travels as needed for role, including divisional/team meetings and other in-person meetings.
10. Fulfills business needs, which may include investing extra time, helping other teams, etc.

At CSAA IG, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.

Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more!