Auto Claims Adjuster - Remote

501 CSAA Insurance Services, Inc.; Washington (District of Columbia); Remote; USD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking an Associate Auto Claims Advisor to join their team. In this role, you will manage non-injury claims, ensuring customers are informed throughout the process. You will investigate claims, coordinate with adjusters, and handle communications with customers and repair facilities. With a commitment to innovation and adaptability, this forward-thinking company offers a comprehensive training program and a supportive work environment. If you have strong customer service skills and a passion for helping others, this opportunity is perfect for you.

Benefits

401(k) with company match

Performance bonuses

Flexible work hours

Qualifications

• 2+ years of customer service experience in a fast-paced environment.
• Adjuster license may be required by state.

Responsibilities

• Investigate, evaluate, negotiate, and settle auto and property damage claims.
• Explain policies and coverages to customers.

Skills

Customer Service

Negotiation

Interpersonal Skills

Multitasking

Communication

Education

High School Diploma / GED

Job description

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for, and recover from life's uncertainties. We are committed to progress over perfection and encourage innovation and adaptability. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for an Auto Claims Adjuster. Join us and support CSAA IG in achieving our goals.

Your Role :

As an Associate Auto Claims Advisor, your responsibilities include handling non-injury claims. You will verify and explain coverages, conduct liability investigations, and advise customers on liability decisions. You will set expectations about the claims process, obtain police reports and witness statements, coordinate with other adjusters, and keep members informed of claim status.

Locations :

• Arizona
• California
• Idaho
• Washington
• New Mexico
• Utah
• New Jersey
• Pennsylvania
• Delaware

Key Responsibilities :

1. Investigate, evaluate, negotiate, and settle auto and property damage claims.
2. Manage a diary system to review and resolve claims within state compliance guidelines.
3. Open claims, gather information from involved parties, and document files.
4. Explain policies, coverages, and appropriate actions to customers.
5. Communicate with customers and repair facilities, ensuring compliance with regulations and policies.
6. Arrange and handle repairs, rentals, towing, and negotiate storage as needed.
7. Apply estimating standards for claims of varying complexity.

Training :

14-week virtual training combining classroom and hands-on experience, Monday-Friday, 8:00am-5:00pm PT, starting 08/12/2024.

Requirements :

• High School Diploma / GED or 2 years of customer-facing virtual experience.
• Ability to work remotely and meet work-from-home requirements.
• Adjuster license may be required by state.

Preferred Skills :

• 2+ years of customer service experience in a fast-paced environment.
• Property and Casualty industry experience preferred.
• Flexibility to work any shift between 5:30 a.m. and 7 p.m. PST, including evenings and weekends.
• Strong interpersonal and computer navigation skills.
• Ability to multitask and communicate effectively with diverse backgrounds.
• Participation in company culture initiatives and willingness to travel as needed.

Our Commitment :

We are dedicated to protecting our customers, employees, communities, and the planet. We strive to build an inclusive community of service rooted in purpose, innovation, and belonging.

Benefits :

We offer a comprehensive compensation package, performance bonuses, 401(k) with company match, and more.