Senior Property Field Claims Adjuster (Southwest Cleveland/Lorain, OH)

American Family Insurance Agency Staff; Lorain (OH); Remote; USD 68,000 - 113,000; Full time

Job summary

An established industry player is seeking a skilled property field claims adjuster to join their remote team. In this role, you will investigate and manage property claims, ensuring thorough inspections and effective negotiations. With a focus on customer-driven solutions, you will handle both 1st and 3rd party claims, utilizing your expertise in casualty coverages and claims processes. This position offers the flexibility of remote work while providing opportunities for field engagement and professional growth. If you're passionate about delivering exceptional service and thrive in a dynamic environment, this is the perfect opportunity for you.

Benefits

Company fleet vehicle

Comprehensive medical benefits

401(k) contribution

Pension plan

Annual incentive

Paid time off (23 days annually)

Student loan repayment program

Paid family leave

9 paid holidays

Qualifications

• Experience in customer-driven solutions and claims handling.
• Knowledge of policies related to casualty coverages.

Responsibilities

• Investigate claims and conduct on-site inspections.
• Handle negotiations and customer inquiries.

Skills

Customer-driven solutions

1st and 3rd party claims handling

Moderately complex claims handling

Solid knowledge of casualty coverages

Field property claims adjusting

Xactimate estimate writing

Education

Valid driver's license

State specific property casualty claims licensing

Job description

We're seeking an experienced property field claims adjuster to investigate and maintain property claims, secure information, review coverages, complete field inspections, and settle claims. You will handle moderately complex homeowner property field claims, typically within 1-2 hours of Southwest Cleveland/Lorain Ohio (you must be located in this market). You will also occasionally handle desk claims.
This is a fully remote/work from home role where you will spend 80% of your time in the field. On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, training and culture events. You will report to the Property Claim Manager. A company fleet vehicle is provided with the position and there's an option to use the vehicle for personal use.

Position Compensation Range:

$68,000.00 - $113,000.00

Pay Rate Type:

Salary

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Primary Accountabilities

• Investigate origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel.
• Identify complex issues and seek assistance. Handle claims on a good faith basis.
• Handle both 1st party and 3rd party claims under multiple policy types and numerous endorsements.
• Conduct on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
• Respond to customer inquiries, make appropriate decisions and close file as needed.
• Interpret and determine policies, leases, by-laws, declarations, articles and contract coverages and apply to all parties for assigned losses.
• Provides all parties with claim process and status; answer questions or redirect to other areas.
• May complete other assignments, job duties, or participate in projects based upon skills, achievements, or experience.

Specialized Knowledge & Skills Requirements

• Demonstrated experience providing customer-driven solutions or support.
• Demonstrated experience handling 1st and 3rd party, multi-line claims across our operating territories, or other equivalent experience.
• Demonstrated experience handling moderately complex claims, or other equivalent experience.
• Solid knowledge of policies and endorsements related to casualty coverages, or other equivalent knowledge.
• Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge.
• Must have field property claims adjusting experience.
• Xactimate estimate writing experience required.

Licenses

• Valid driver's license required plus an acceptable driving record.
• Obtain state specific property casualty claims licensing.

Travel Requirements

• Up to 50%.
• Catastrophe duty up to 75% as applicable.

Physical Requirements

• Ascend or descend ladders, stairs, scaffolding, ramps, poles and the like. We may ask you for employees to visit areas that have a higher hazard than a typical office such as customer homes, body shops, or other locations.
• Move self in different positions to accomplish tasks in various environments including tight and confined spaces.
• Adjust or move objects up to 50 pounds in all directions.

Working Conditions

• Low/High temperatures.
• Outdoor elements such as precipitation and wind.
• Noisy environments.
• Hazardous conditions.
• Poor ventilation.
• Small and/or enclosed spaces.

• Your offer will be made contingent on the results of applicable background checks and signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
• Our policy restricts consideration of applicants needing employment sponsorship (visa) to specialty occupations. Sponsorship will not be considered for this position

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We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

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