Auto Body Shop Receptionist: Guest Services & Admin

Ferman Automotive Group; Tampa (FL); Hybrid; USD 32,000 - 46,000; Full time

Job summary

The Ferman Automotive Group seeks a courteous Body Shop Receptionist to be the first contact for guests at our collision repair center. You will answer phones, schedule repairs, provide status updates, and handle basic admin duties in a fast-paced dealership environment.

Ideal candidates are organized, professional, and guest-focused, with strong communication skills and proficiency in Microsoft Office. Automotive experience is a plus and will be considered in a supportive office setting.

Qualifications

• HS Diploma or GED required.
• Prior receptionist/administrative/guest service experience preferred.
• Automotive dealership or body shop experience is a plus.
• Experience with dealership management systems (DMS) preferred.

Responsibilities

• Greet guests in person and over the phone.
• Answer incoming calls and direct inquiries about repair services.
• Schedule repair appointments and coordinate with estimators and body shop staff.
• Provide guests with repair status updates and general information.
• Enter and update guest and vehicle information in dealership systems (DMS).
• Maintain and organize repair orders, customer files, and office records.
• Assist with billing, invoices, insurance paperwork, and general administrative tasks.
• Communicate with technicians, estimators, insurance companies, and vendors.

Skills

Communication

Guest service

Organization

Multitasking

Data entry

Microsoft Office

Professional appearance

Calm under pressure

DMS knowledge

Education

HS Diploma

Tools

DMS software

Microsoft Office

Job description

The Ferman Automotive Group seeks a courteous Body Shop Receptionist to be the first contact for guests at our collision repair center. You will answer phones, schedule repairs, provide status updates, and handle basic admin duties in a fast-paced dealership environment.

Ideal candidates are organized, professional, and guest-focused, with strong communication skills and proficiency in Microsoft Office. Automotive experience is a plus and will be considered in a supportive office setting.