Auto Body Estimator | Growth, Commission & Benefits

Gerber Collision & Glass; Las Vegas (NV); On-site; USD 55,000 - 78,000; Full time

Benefits offered by this job

Annual PTO

Parental Leave

Holiday pay

Health Insurance from Day 1

401(k) Plan with match

Disability & Life Insurance

Continuing Education Opportunities

Safety Glasses provided

Uniform stipend

Daily Pay option

Job summary

Gerber Collision & Glass in the United States seeks an Estimator to provide an exceptional customer experience by creating estimates, coordinating repair needs, and communicating with customers and insurance companies throughout the repair process.

The Estimator accurately assesses vehicle damage, documents required repairs and parts, and collaborates with the team to meet KPIs while upholding WOW standards and safety guidelines.

Qualifications

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide customer with accurate and timely information, guiding them through the repair process and ensuring excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests to appropriate team members
• Provide positive energy when greeting customers in person and on the phone
• Understand all required Insurance programs and procedures
• Participate in daily production walks with the Management Team as required
• Support all team members when required
• Attend Health & Safety and staff meetings
• Attend training and workshops recommended by Store Manager

Skills

Damage appraisal

Customer communication

I-CAR Training

Basic Computer Skills

DRP compliance

Valid Driver's License

Education

High School Diploma or equivalent

Tools

None

Job description

Gerber Collision & Glass in the United States seeks an Estimator to provide an exceptional customer experience by creating estimates, coordinating repair needs, and communicating with customers and insurance companies throughout the repair process.

The Estimator accurately assesses vehicle damage, documents required repairs and parts, and collaborates with the team to meet KPIs while upholding WOW standards and safety guidelines.