Auto Body Estimator

Crowley Kia; Bristol (CT); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with company match

Paid time off

Paid holidays

Employee discounts

Training and certificationOpportuniti

Job summary

Crowley Auto Body in Bristol, CT seeks a Licensed Auto Body Damage Appraiser / Customer Service Representative to join our collision center team. You will be the primary link between customers, technicians, and insurers, creating precise repair estimates and guiding clients through the claims process.

The ideal candidate has strong communication, empathy, and technical knowledge of collision repair, with proficiency in CCC ONE, Alldata, and I-CAR.

Qualifications

• Must hold a valid Connecticut MVPD Appraiser License.
• Experience with collision estimating platforms and insurance liaison work preferred.
• Strong verbal and written communication with conflict-resolution skills.

Responsibilities

• Greet customers and provide regular repair status updates while guiding them through the claims workflow.
• Conduct physical and visual inspections to document necessary repairs for estimates.
• Write precise repair estimates using CCC ONE aligned with shop metrics and insurance guidelines.
• Negotiate repair plans with insurance adjusters to secure approvals.
• Coordinate with foreman and parts coordinators to meet timelines and throughput.

Skills

Communication skills

Customer service

Empathy

Negotiation with insurers

Insurance claims workflow

Education

High School Diploma/GED

Tools

CCC ONE

Alldata

I-CAR

Job description

Job Title: Auto Body Damage Appraiser / Customer Service RepresentativeLocation: Crowley Auto BodyJob Type: Full-TimeSalary Range: $60,000 – $85,000/year (Dependent on experience)Benefits: Medical, dental, vision, 401(k) with company match, paid time off, paid holidays, employee discounts, training and certification opportunitiesJob SummaryWe are seeking a Licensed Auto Body Damage Appraiser / Customer Service Representative to join our collision center team. In this position, you will serve as the primary link between our customers, technicians, and insurance providers.The ideal candidate possesses exceptional communication skills, a high level of empathy, and deep technical knowledge of automotive collision repair. You will be responsible for creating precise repair estimates while guiding customers seamlessly through the stress of the vehicle restoration process.Key ResponsibilitiesCustomer Care: Greet customers, answer inquiries, provide regular repair status updates, and confidently guide them through the insurance claims workflow.Damage Appraisal: Conduct comprehensive physical and visual inspections of collision-damaged vehicles to document necessary repairs utilizing your knowledge of vehicles, manufacturer recommendations, and position statements.Estimating: Utilize industry-standard software (such as CCC ONE) to write precise, comprehensive, and profitable repair estimates in line with shop metrics, manufacturer and safety requirements and insurance guidelines.Insurance Liaison: Negotiate repair plans and supplements directly with insurance adjusters to secure safe, proper vehicle repair approvals.Workflow Coordination: Collaborate closely with shop foreman and parts coordinators to ensure flat-rate metrics, tracking, and delivery timelines are met.Qualifications & RequirementsLicensure: Must hold a valid Connecticut Motor Vehicle Physical Damage (MVPD) Appraiser License (Required).Software: Proven proficiency with collision estimating platforms, explicitly CCC ONE Mobile / Desktop, Alldata and I-CAR.Experience: 2+ years of experience in an auto body shop environment handling estimating, customer service, or DRP (Direct Repair Program) administration.Communication: Exceptional verbal and written communication skills with a proven history of high-level conflict resolution and customer satisfaction.High School Diploma/GED and a valid driver's license with a clean driving record