Auto Body Customer Service & Admin Specialist

Hoffman Auto Group

Canton (CT)

On-site

USD 40,000 - 45,000

Full time

14 days+

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Job summary

Hoffman Auto Group in Canton, CT is seeking an Administrative Assistant for our body shop operations. The role focuses on front-desk duties, appointment scheduling, and processing repair documents while coordinating with insurance companies.

The position requires 1-2 years in customer service, strong communication, and a professional, team-focused attitude. Basic tech aptitude and reliability are essential to support efficient shop workflows.

Qualifications

1-2 years of experience in a customer service oriented environment.
Strong written and verbal communication abilities.
Advocacy for teammates and commitment to technology.
Effective communication with customers and colleagues to resolve issues.

Responsibilities

Handle administrative duties including telephone calls, greeting customers, setting up appointments, and maintaining office supplies.
Schedule customer appointments and arrange transportation for rental customers.
Prepare repair orders and purchase orders; gather insurance information as needed.
Document daily activities in CCC One and Dealertrack; enter estimates in Dealertrack and maintain DRP logbooks.
Communicate with customers and insurance companies throughout the repair process; notify customers of delays.
Reconcile accounts receivable, deposits, and sublet schedules; post sublets to repair orders with insurers.