Auto Bodily Injury Claims Lead - Hybrid

Zurich NA; Addison (TX); Hybride; USD 100 000 - 164 000; Plein temps

Avantages offerts par ce poste

Internal Referral Bonus

External Referral Bonus

Résumé du poste

Zurich North America is seeking a senior claims leader to manage and develop a team handling auto bodily injury claims. The role emphasizes instruction, results orientation, and cross-functional collaboration across Claims, Legal, SIU and other partners.

You will drive performance, ensure compliant claim handling, and guide settlement strategies while balancing risk and customer outcomes in a hybrid work environment with offices nationwide.

Qualifications

• Requires Juris Doctor and 5+ years in Claims, or a Bachelor's degree with 6+ years in Claims, or a High School Diploma with 8+ years in Claims and customer service experience.
• Experience with Microsoft Office and cross-team collaboration.
• Knowledge of insurance statutes, procedures and industry regulations.
• Travel up to 20% of time across locations.
• Strong leadership, coaching and performance management capabilities.

Responsabilités

• Lead, coach and develop a team of Auto Bodily Injury Claims Handlers, setting clear performance expectations and fostering accountability, engagement and professional growth.
• Coordinate teamwork activities and resource allocation to support inventory management, service delivery and operational performance.
• Provide technical and operational oversight of auto bodily injury claims including liability, causation, damages, coverage, reserve and settlement.
• Drive claim results by providing direction, guidance and by tracking key quality, service, productivity and financial metrics.
• Ensure claims are investigated, evaluated, reserved, documented and resolved timely and accurately in accordance with delegated authority and Zurich policies.
• Review and approve claim strategies, evaluations, reserves and settlement recommendations within authority, escalating material exposures as needed.
• Conduct file and quality reviews to improve investigation, documentation, evaluation, negotiation and resolution practices.
• Use data to monitor results, identify trends and implement action plans addressing inventory, cycle time and customer outcomes.
• Achieve customer satisfaction targets by building strong relationships with internal colleagues, customers and brokers; respond to escalations; resolve service concerns.
• Partner across Claims, Legal, SIU, Subrogation, Vendor Management and other functions to address portfolio-level issues.
• Manage expenses by monitoring file assignments and staffing to ensure efficient resource use.
• Ensure compliance with licensing, unfair claims practices regulations, internal controls and all applicable legal obligations.
• Lead change initiatives and support talent and technology improvements that advance Zurich's claim strategy.

Connaissances

Customer service

Collaboration across work groups

Insurance law knowledge

Insurance industry knowledge

Travel 0-20%

Formation

Juris Doctor

Bachelor's Degree

High School Diploma or Equivalent

Outils

Microsoft Office

Description du poste

Zurich North America is seeking a senior claims leader to manage and develop a team handling auto bodily injury claims. The role emphasizes instruction, results orientation, and cross-functional collaboration across Claims, Legal, SIU and other partners.

You will drive performance, ensure compliant claim handling, and guide settlement strategies while balancing risk and customer outcomes in a hybrid work environment with offices nationwide.