Hybrid Auto Bodily Injury Claims Team Lead

Zurich Insurance; Addison (TX); Hybride; USD 100 000 - 164 000; Plein temps

Résumé du poste

Zurich Insurance in the United States is seeking a Claims Team Manager for Auto Bodily Injury. This hybrid role reports to North America Claims offices in multiple locations and supports a flexible work model with occasional in-office attendance.

You will lead a team handling low- to high-exposure auto bodily injury claims, guiding strategy, reserves, and settlements while ensuring compliance with internal controls and regulatory requirements.

Qualifications

• Juris Doctor and 5+ years of experience in the Claims area or
• Bachelor’s Degree and 6+ years of experience in the Claims area or
• High School Diploma or Equivalent and 8+ years of experience in the Claims area

Responsabilités

• Lead, coach and develop a team of Auto Bodily Injury Claims Handlers.
• Coordinate teamwork activities and resource allocation to support inventory management and performance.
• Provide technical and operational oversight of auto bodily injury claims including liability, damages and reserve.
• Drive claim results by guiding direction and tracking key quality, service, productivity and financial metrics.
• Ensure claims are investigated, evaluated, reserved, documented and resolved timely per authority and regulations.
• Review and approve claim strategies, reserves and settlement recommendations within delegated authority.
• Conduct regular file reviews, quality checks and performance discussions to improve processes.
• Use data to monitor results, identify trends and implement action plans addressing inventory, cycle time and outcomes.
• Achieve customer satisfaction targets by maintaining relationships with internal colleagues, customers and brokers.

Connaissances

Microsoft Office

Cross-functional collaboration

Insurance statutes

Insurance industry knowledge

Travel 0-20%

Formation

Juris Doctor + 5+ years claims experience

Bachelor’s degree + 6+ years claims experience

High School Diploma or equivalent + 8+ years claims experience

Description du poste

Zurich Insurance in the United States is seeking a Claims Team Manager for Auto Bodily Injury. This hybrid role reports to North America Claims offices in multiple locations and supports a flexible work model with occasional in-office attendance.

You will lead a team handling low- to high-exposure auto bodily injury claims, guiding strategy, reserves, and settlements while ensuring compliance with internal controls and regulatory requirements.