Hybrid Auto Bodily Injury Claims Lead

Zurich NA; Gold River (CA); Hybride; USD 100 000 - 164 000; Plein temps

Résumé du poste

Zurich North America seeks a seasoned Auto Bodily Injury Claims Lead to coach and develop a team, set performance expectations, and drive accurate evaluations and timely resolutions.

This role supports a hybrid work model with in-office collaboration as needed at offices nationwide, including Gold River, Dallas, Atlanta, Schaumburg, Overland Park and Omaha. Travel 0-20% may be required.

Qualifications

• Juris Doctor and 5+ years of claims experience.
• Bachelor's Degree and 6+ years of claims experience.
• High School Diploma or Equivalent and 8+ years of claims experience.
• Customer service experience.
• Experience with Microsoft Office.
• Experience collaborating across work groups.
• Knowledge of insurance legal statutes and procedures.
• Knowledge of the insurance industry, claims and the regulatory environment.
• Travel 0-20%.

Responsabilités

• Lead, coach and develop a team of Auto Bodily Injury Claims Handlers, setting clear performance expectations and fostering accountability, engagement and growth.
• Coordinate teamwork and resource allocation to support inventory management, service delivery and operational performance.
• Provide oversight of low- to high-exposure auto bodily injury claims, including liability, causation, damages, coverage, reserve and settlement.
• Drive results by providing direction and tracking key quality, service, productivity and financial metrics.
• Ensure claims are investigated, evaluated, reserved, documented and resolved timely in line with authority and regulations.
• Review and approve claim strategies, reserves and settlement recommendations; escalate significant exposures as needed.
• Conduct regular file reviews and performance discussions to strengthen practices.
• Use data to monitor results, identify trends and implement action plans addressing inventory, cycle time and outcomes.
• Maintain customer relationships through proactive communication and handling escalations.
• Collaborate with Claims, Legal, SIU, Subrogation, Vendor Management, Underwriting, Risk Engineering and other functions on issues.
• Monitor expenses and ensure efficient resource use; ensure compliance with licensing and regulatory obligations.
• Lead change initiatives and support improvements in claim strategy and operating model.

Connaissances

Leadership

Team coaching

Performance management

Cross-functional collaboration

Formation

Juris Doctor

Bachelor's Degree

High School Diploma or Equivalent

Outils

Microsoft Office

Description du poste

Zurich North America seeks a seasoned Auto Bodily Injury Claims Lead to coach and develop a team, set performance expectations, and drive accurate evaluations and timely resolutions.

This role supports a hybrid work model with in-office collaboration as needed at offices nationwide, including Gold River, Dallas, Atlanta, Schaumburg, Overland Park and Omaha. Travel 0-20% may be required.