Hybrid Auto Bodily Injury Claims Team Lead

Zurich NA; Schaumburg (IL); Hybride; USD 100 000 - 164 000; Plein temps

Résumé du poste

Zurich North America Claims is seeking a Senior Claims Manager to lead a team handling auto bodily injury claims across NA offices, including Schaumburg, IL. The role blends coaching, performance management and operational oversight in a hybrid model.

You will direct strategy, reserves, settlements within delegated authority, drive quality and productivity metrics, and collaborate with Legal, SIU and Underwriting. Travel up to 20% is expected.

Qualifications

• Customer service experience required.
• Experience with Microsoft Office.
• Travel 0-20%.

Responsabilités

• Lead, coach and develop a team of Auto Bodily Injury Claims Handlers, setting clear performance expectations and fostering accountability, engagement and professional growth.
• Coordinate teamwork activities and resource allocation to support inventory management, service delivery and operational performance.
• Provide technical and operational oversight of auto bodily injury claims, including liability, causation, damages, coverage, reserve and settlement.
• Drive claim results by providing direction and tracking key quality, service, productivity and financial metrics.
• Ensure claims are investigated, evaluated, reserved, documented and resolved timely and accurately in accordance with delegated authority; Zurich Best Practices, customer instructions and legal/regulatory requirements.

Connaissances

Customer service

Microsoft Office

Travel 0-20%

Formation

Juris Doctor

Bachelor's degree

High School Diploma or Equivalent

Outils

Microsoft Office

Description du poste

Zurich North America Claims is seeking a Senior Claims Manager to lead a team handling auto bodily injury claims across NA offices, including Schaumburg, IL. The role blends coaching, performance management and operational oversight in a hybrid model.

You will direct strategy, reserves, settlements within delegated authority, drive quality and productivity metrics, and collaborate with Legal, SIU and Underwriting. Travel up to 20% is expected.