Auto BDC Specialist — High-Volume Appointment Setter

Raceway Nissan; Freehold (NJ); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid training

Employee discounts

Advancement opportunities

Job summary

Raceway Nissan & Jeep of Freehold is seeking motivated Sales BDC Representatives to join our growing team. This is a performance‑based role focused on responding to customers, setting appointments, and driving showroom traffic.

The ideal candidate is confident on the phone, organized, and comfortable using CRMs. Full‑time hours include Saturdays; compensation combines base salary with monthly commissions, with earnings reflecting performance.

Qualifications

• Previous automotive BDC, call center, customer service, or sales experience.
• Automotive BDC experience is a strong plus.
• Strong phone, written, and verbal communication skills.
• Experience with VinSolutions, Podium, Matador, or similar dealership technology is a plus.
• Bilingual candidates are encouraged to apply.
• High school diploma or equivalent required.

Responsibilities

• Respond quickly and professionally to internet leads, phone inquiries, online chats, and customer messages.
• Make consistent outbound calls, texts, and emails to new and existing customers.
• Set, confirm, and follow up on sales appointments.
• Re-engage unsold customers, missed appointments, previous leads, and inactive prospects.
• Perform customer retention and data-mining outreach.
• Maintain accurate notes, tasks, appointments, and customer information in the CRM.
• Work closely with sales managers and salespeople to improve appointment show and sold rates.
• Communicate current inventory, promotions, incentives, and dealership offers accurately.
• Meet established daily and monthly performance standards.

Skills

Phone sales

CRM proficiency

Bilingual

Communication

Reliability

Education

High school diploma or equivalent

Tools

VinSolutions

Podium

Matador

Job description

Raceway Nissan & Jeep of Freehold is seeking motivated Sales BDC Representatives to join our growing team. This is a performance‑based role focused on responding to customers, setting appointments, and driving showroom traffic.

The ideal candidate is confident on the phone, organized, and comfortable using CRMs. Full‑time hours include Saturdays; compensation combines base salary with monthly commissions, with earnings reflecting performance.