Authorization & Care Coordination Specialist

VNS Health; Northern, New York (KY, NY); Hybrid; USD 29,000 - 36,000; Full time

Benefits offered by this job

Referral bonuses

PTO & holidays

Health insurance

401k match

Wellness programs

FSAs & transit

Tuition reimbursement

Career growth & CEUs

Job summary

VNS Health is seeking an Authorization Specialist to support member services and care delivery. You will create and modify authorizations and orders for new and current Members with accuracy and timeliness, researching and resolving processing issues as they arise.

Collaborating with Providers, Care Management, Membership and Eligibility, and internal teams, you will ensure efficient service delivery, handle calls, faxes, and emails, and contribute to a patient-centered, compliant work

Qualifications

• High School Diploma or equivalent required.
• Minimum two years of customer service experience.
• Strong written and verbal communication skills.
• Advanced PC skills: Word, Excel, or Access.

Responsibilities

• Create and modify member authorizations and orders accurately and promptly.
• Resolve authorization/order processing issues.
• Handle inbound/outbound calls, faxes, and emails.
• Coordinate with providers and members on requests.
• Communicate with Care Management and other departments about services and issues.

Skills

Customer service experience

Communication skills

PC skills (Word/Excel/Access)

Education

High School Diploma or equivalent

Tools

Word

Excel

Access

Job description

VNS Health is seeking an Authorization Specialist to support member services and care delivery. You will create and modify authorizations and orders for new and current Members with accuracy and timeliness, researching and resolving processing issues as they arise.

Collaborating with Providers, Care Management, Membership and Eligibility, and internal teams, you will ensure efficient service delivery, handle calls, faxes, and emails, and contribute to a patient-centered, compliant work