Authentication Analyst – Validation & Customer Support

DigiCert; Lehi (UT); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Job summary

DigiCert is seeking a detail-oriented Authentication Analyst to join our team in Lehi, UT. You will ensure the quality of validation products, execute scripts, review results, and package them into transferable validation content.

Responsibilities include responding to inquiries via phone, chat and email; documenting trends; researching organizations; and coordinating validation testing with departments. 1+ year in customer service preferred.

Qualifications

• 1+ year of experience in customer service.
• Strong written and verbal communication skills.
• Comfortable using computers daily and communicating via phone, chat, and email.
• Proficient with Microsoft products.

Responsibilities

• Project a professional company image through phone, chat and email interactions.
• Recognize, document and alert supervisors of trends in customer calls.
• Research customer organizations and verify organization contact details online.
• Answer pre-sales and customer inquiries via phone, email, and live chat.
• Analyze validation test data to determine whether systems or processes have met validation criteria or to identify root causes of production problems.
• Coordinate the implementation or scheduling of validation testing with affected departments and personnel.
• Study product characteristics or customer requirements and confer with management to determine validation objectives and standards.
• Create, populate, or maintain databases for tracking validation activities, test results, or validated systems.

Skills

Customer service

Communication

Microsoft Office

Data entry

Phone chat email

Problem solving

Education

High School Diploma or equivalent

Bachelor's degree in IT or related (nice to have)

Job description

DigiCert is seeking a detail-oriented Authentication Analyst to join our team in Lehi, UT. You will ensure the quality of validation products, execute scripts, review results, and package them into transferable validation content.

Responsibilities include responding to inquiries via phone, chat and email; documenting trends; researching organizations; and coordinating validation testing with departments. 1+ year in customer service preferred.