Associate Authentication Analyst

DigiCert; Lehi (UT); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Job summary

DigiCert is seeking a detail-oriented Authentication Analyst to join our team in Lehi, UT. You will ensure the quality of validation products, execute scripts, review results, and package them into transferable validation content.

Responsibilities include responding to inquiries via phone, chat and email; documenting trends; researching organizations; and coordinating validation testing with departments. 1+ year in customer service preferred.

Qualifications

• 1+ year of experience in customer service.
• Strong written and verbal communication skills.
• Comfortable using computers daily and communicating via phone, chat, and email.
• Proficient with Microsoft products.

Responsibilities

• Project a professional company image through phone, chat and email interactions.
• Recognize, document and alert supervisors of trends in customer calls.
• Research customer organizations and verify organization contact details online.
• Answer pre-sales and customer inquiries via phone, email, and live chat.
• Analyze validation test data to determine whether systems or processes have met validation criteria or to identify root causes of production problems.
• Coordinate the implementation or scheduling of validation testing with affected departments and personnel.
• Study product characteristics or customer requirements and confer with management to determine validation objectives and standards.
• Create, populate, or maintain databases for tracking validation activities, test results, or validated systems.

Skills

Customer service

Communication

Microsoft Office

Data entry

Phone chat email

Problem solving

Education

High School Diploma or equivalent

Bachelor's degree in IT or related (nice to have)

Job description

DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future atwww.digicert.com

Job summary

DigiCert is looking for a detail-oriented, energetic Authentication Analyst to join our team. The Authentication Analyst will be responsible for ensuring the quality of our internal and customer-facing validation products for the DigiCert software. This includes executing validation scripts, reviewing completed test results, and packaging them into a Transferable validation product.

What you will do

• Project a professional company image through phone, chat and email interactions.
• Recognize, document and alert supervisors of trends in customer calls.
• Research customer organizations and verify organization contact details online.
• Answer pre-sales and customer inquiries via phone, email, and live chat.
• Analyze validation test data to determine whether systems or processes have met validation criteria or to identify root causes of production problems.
• Coordinate the implementation or scheduling of validation testing with affected departments and personnel.
• Study product characteristics or customer requirements and confer with management to determine validation objectives and standards.
• Create, populate, or maintain databases for tracking validation activities, test results, or validated systems.

What you will have

• High School Diploma or equivalent.
• 1+ year of experience in customer service.
• Comfortable working on a computer daily and conversing over the phone and through email.
• Strong oral, written and interpersonal communication skills.
• Proficient knowledge of Microsoft products and other applicable software or applications.
• Detailed-oriented with excellent organization skills.
• Self-motivated, manage your time well, and get things done.
• Team oriented and ability to work with people from diverse backgrounds.

Nice to have

• Bachelors degree in IT, Computer Science, or other technical degree.
• 2+ years of experience in a customer service role within the tech industry.
• Excellent knowledge of Microsoft products and other applicable software or applications.
• Spanish speaking
• Competitive compensation and comprehensive health, dental, and vision coverage
• Retirement savings programs with company matching (401(k) or RRSP)
• Generous paid time off, including holidays, and vacation
• Paid parental leave and family support benefits
• Life and disability coverage
• Flexible spending and health savings options (where applicable)
• Health and wellness support, including gym reimbursement and wellness programs
• Employee Assistance Program with 24/7 confidential support for employees and families
• Educationassistanceand professional development opportunities
• Access to LinkedIn Learning and continuous learning resources
• Employee referral bonus program and additionalcompanyperksand discounts
• Internal rewards and recognition platform ( Motivosity ) to celebrate and acknowledge project wins, milestone achievements, and the outstanding contributions of our colleagues
• Business travel insurance and global employee support programs

DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply.

Compensation Transparency:The annualized base salary range for this position is outlined below.Each candidate’s compensation offer will bedeterminedbased on factors including experience, skills, qualifications, job duties, business needs, and location. For roles that includeadditionalcompensation components, total compensation may include base pay, bonus, equity, or other incentives.This role may also be eligible for benefits, which will be discussed during the hiring process.We are committed to fair and transparent pay practices andcomply withall applicable pay transparency requirements. If you would like more information about compensation or benefits, we are happy to provideadditionaldetails during the hiring process.For more informationregardingour comprehensive benefits,see the benefits section.