Customer Success Associate: Onboarding & Adoption (Remote)

Webhosting; United States; On-site; USD 52,000 - 78,000; Full time

Job summary

DigiCert is seeking an Associate Customer Success Manager to guide new customers through onboarding and activation of the DigiCert platform. This role centers on helping users feel confident and prepared to deploy the solution.

You will guide customers through the platform experience, ensuring they have what they need to move into deployment. This role suits someone pursuing a career in Customer Success, Customer Support, or SaaS.

Qualifications

• 2+ years of customer success, onboarding, or account management experience.
• Strong communication skills and ability to present to customers.
• Experience with SaaS platforms and CRM tools.
• Familiarity with onboarding processes and customer training.

Responsibilities

• Assist new customers during onboarding and activation of the DigiCert platform.
• Lead or participate in onboarding calls to align goals and expectations.
• Explain platform features, navigation, and workflows to customers.
• Coordinate with internal teams to ensure successful deployment and adoption.

Skills

Customer Success

Communication skills

CRM tools

Onboarding

Tools

CRM Software

Job description

DigiCert is seeking an Associate Customer Success Manager to guide new customers through onboarding and activation of the DigiCert platform. This role centers on helping users feel confident and prepared to deploy the solution.

You will guide customers through the platform experience, ensuring they have what they need to move into deployment. This role suits someone pursuing a career in Customer Success, Customer Support, or SaaS.