Authentication Analyst: Validation & QA Specialist

Webhosting; Lehi, Northern (UT, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

DigiCert is seeking a detail-oriented Authentication Analyst to join our team. The analyst will validate internal and customer-facing products, run validation scripts, review results, and package them into transferable validation products.

Join DigiCert to help ensure the quality of our validation processes, with opportunities to collaborate across teams and support our AI-powered DigiCert ONE platform and security solutions.

Qualifications

• 1+ year of experience in customer service.
• Comfortable working on a computer daily and conversing over the phone and through email.
• Strong oral, written and interpersonal communication skills.
• Detail-oriented with excellent organization skills.
• Self-motivated, manage your time well, and get things done.

Responsibilities

• Project a professional company image through phone, chat and email interactions.
• Recognize, document and alert supervisors of trends in customer calls.
• Research customer organizations and verify organization contact details online.
• Answer pre-sales and customer inquiries via phone, email, and live chat.
• Analyze validation test data to determine whether systems or processes have met validation criteria or to identify root causes of production problems.
• Coordinate the implementation or scheduling of validation testing with affected departments and personnel.
• Study product characteristics or customer requirements and confer with management to determine validation objectives and standards.
• Create, populate, or maintain databases for tracking validation activities, test results, or validated systems.

Skills

Customer service

Communication skills

MS Office

Detail oriented

Time management

Team player

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

DigiCert is seeking a detail-oriented Authentication Analyst to join our team. The analyst will validate internal and customer-facing products, run validation scripts, review results, and package them into transferable validation products.

Join DigiCert to help ensure the quality of our validation processes, with opportunities to collaborate across teams and support our AI-powered DigiCert ONE platform and security solutions.