Austin IT Specialist: Hands-on Support & Training

Gentis Solutions; Austin (TX); On-site; USD 70,000 - 78,000; Full time

Job summary

Gentis Solutions is seeking an IT Specialist in Austin, TX to provide hands-on technical support for its local office. This role covers workstation deployments, escalated end-user issues, conference room technology, network devices, and enterprise applications, with a focus on reliability and clear communication.

You will perform first- and second-level support via phone, email, remote tools, and in person; troubleshoot Windows desktops, Office, and connectivity; configure network devices;

Qualifications

• 3+ years of Windows desktop and Microsoft Office support experience.
• Experience with Windows 10/11 implementation, management, and troubleshooting.
• Strong end-user support skills and clear technical communication.

Responsibilities

• Manage workstation deployments and hands-on requests in the local office.
• Provide first- and second-level escalated support by phone, email, remote tools, and in person.
• Troubleshoot Windows desktops, Office, application access, network connectivity, and enterprise apps.
• Configure, support, and troubleshoot network devices with other IT teams.
• Assist with new application and system implementations.
• Support conference room technology and video conferencing setup.
• Serve as a second-level escalation point for tickets.
• Deliver training for new hires and staff as directed.
• Partner with development teams on common support issues and training needs.
• Participate in after-hours on-call rotation, approximately 1 week every 13 weeks.
• Support occasional after-hours work as needed.

Skills

Windows desktop

Microsoft Office

Windows 10/11

End-user support

LAN/WAN concepts

Communication skills

Onsite Austin availability

Tools

Citrix

VPN

Adobe

Palo Alto

Job description

Gentis Solutions is seeking an IT Specialist in Austin, TX to provide hands-on technical support for its local office. This role covers workstation deployments, escalated end-user issues, conference room technology, network devices, and enterprise applications, with a focus on reliability and clear communication.

You will perform first- and second-level support via phone, email, remote tools, and in person; troubleshoot Windows desktops, Office, and connectivity; configure network devices;