Information Technology Specialist

Gentis Solutions; Austin (TX); On-site; USD 70,000 - 78,000; Full time

Job summary

Gentis Solutions is seeking an IT Specialist in Austin, TX to provide hands-on technical support for its local office. This role covers workstation deployments, escalated end-user issues, conference room technology, network devices, and enterprise applications, with a focus on reliability and clear communication.

You will perform first- and second-level support via phone, email, remote tools, and in person; troubleshoot Windows desktops, Office, and connectivity; configure network devices;

Qualifications

• 3+ years of Windows desktop and Microsoft Office support experience.
• Experience with Windows 10/11 implementation, management, and troubleshooting.
• Strong end-user support skills and clear technical communication.

Responsibilities

• Manage workstation deployments and hands-on requests in the local office.
• Provide first- and second-level escalated support by phone, email, remote tools, and in person.
• Troubleshoot Windows desktops, Office, application access, network connectivity, and enterprise apps.
• Configure, support, and troubleshoot network devices with other IT teams.
• Assist with new application and system implementations.
• Support conference room technology and video conferencing setup.
• Serve as a second-level escalation point for tickets.
• Deliver training for new hires and staff as directed.
• Partner with development teams on common support issues and training needs.
• Participate in after-hours on-call rotation, approximately 1 week every 13 weeks.
• Support occasional after-hours work as needed.

Skills

Windows desktop

Microsoft Office

Windows 10/11

End-user support

LAN/WAN concepts

Communication skills

Onsite Austin availability

Tools

Citrix

VPN

Adobe

Palo Alto

Job description

IT Specialist

Location

Austin, TX | Onsite 5 days/week

Salary

$70,000 to $78,000

Bonus

Potential bonus based on firm and employee performance, not guaranteed

Interview Process

TA screen/Video Introduction, Teams interview with hiring manager and leadership, technical assessment, final panel

About the Role

Our client is seeking an IT Specialist to provide hands‑on technical support for its Austin office. This role supports workstation deployment, escalated end‑user issues, conference room technology, network devices, and enterprise applications.

What You’ll Do

• Manage workstation deployments and hands‑on technical requests in the local office
• Provide first- and second-level escalated support by phone, email, remote tools, and in person
• Troubleshoot Windows desktops, Microsoft Office, application access, network connectivity, and enterprise applications
• Configure, support, and troubleshoot network devices and applications with support from other IT teams
• Assist with new application and system implementations
• Support conference room technology, video conferencing, and device setup
• Serve as a second-level escalation point for support tickets
• Deliver training for new hires, summer associates, and employees as directed
• Partner with application and software development teams on common support issues and training needs
• Participate in an after-hours on-call rotation, approximately 1 week every 13 weeks
• Support occasional after-hours work as needed

What We’re Looking For

• 3+ years of Windows desktop and Microsoft Office support experience
• Experience with Windows 10/11 implementation, management, and troubleshooting
• Strong end‑user support skills with the ability to explain technical issues clearly
• Ability to resolve application access, delivery, connectivity, and desktop support issues
• Understanding of LAN/WAN concepts and connectivity troubleshooting
• Strong time management and prioritization skills
• Professional communication skills with partners, attorneys, clients, and staff
• Ability to work onsite in Austin 5 days/week
• Ability to participate in the after-hours on-call rotation

Preferred Skills

• Law firm or professional services experience
• Citrix, VPN, Adobe, and Palo Alto experience