Austin Hub Delivery Program Manager

Amazon; Austin (TX); On-site; USD 56,000 - 97,000; Full time

Job summary

Amazon is seeking an L4 Program Manager for Hub Delivery in Austin, TX. You will support delivery operations, monitor hub performance metrics, and ensure quality standards are met across delivery networks.

The role requires local presence in Austin and may be Front Half or Back Half. Responsibilities include implementing hub playbooks, coordinating with delivery partners, onboarding new team members, and reporting on key performance indicators to drive efficiency and reliability in the package

Qualifications

• 2+ years of program or project management experience.
• 3+ years of CMMS program experience.
• 3+ years of maintenance planner/scheduler in industrial maintenance, manufacturing, or distribution industries.
• 3+ years of advanced MS Word and Excel experience.
• Bachelor's degree in relevant field, or 2+ years of Amazon RME (BB/3P) full time experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• Experience in MS Access and SQL.
• Experience in a highly analytical, results-oriented environment with cross functional interactions.

Responsibilities

• Execute components of Hub Delivery to support successful package delivery operations.
• Implement established hub delivery playbooks and standard operating procedures.
• Monitor hub performance metrics and identify opportunities to improve delivery efficiency.
• Review delivery associate interactions to ensure quality standards and correct tagging in hub systems.
• Track and report on key delivery performance indicators including hub resolution times, save rates, and quality scores.
• Identify and elevate systemic hub delivery issues to appropriate Senior Program Managers.
• Provide Day 1 onboarding support to new hub team members to ensure quality standards are maintained.
• Identify early delivery disruptions to mitigate failures before they impact customer promise dates.
• Coordinate partner disruption communications between hubs and delivery partners to maintain transparency and set expectations.
• Create and maintain WBR/DBR bridges for hub delivery reporting purposes.
• Troubleshoot hub delivery issues in real-time to minimize customer impact and maintain delivery SLAs.
• Collaborate with internal hub teams and delivery partners to optimize resource allocation for successful deliveries.
• Support risk identification and mitigation efforts across the hub delivery network.
• Communicate regularly with hub managers and stakeholders to provide updates on delivery program status.

Skills

Program management

Analytical mindset

Cross-functional collaboration

MS Word

MS Excel

Flexibility

MS Access

SQL

Lean principles

DMAIC methodology

Data mining

Education

Bachelor's degree

Tools

CMMS

Maintenance planner/scheduler tools

Microsoft Project

Job description

Amazon is seeking an L4 Program Manager for Hub Delivery in Austin, TX. You will support delivery operations, monitor hub performance metrics, and ensure quality standards are met across delivery networks.

The role requires local presence in Austin and may be Front Half or Back Half. Responsibilities include implementing hub playbooks, coordinating with delivery partners, onboarding new team members, and reporting on key performance indicators to drive efficiency and reliability in the package